GameStop Yuma Palms Parkway, Yuma, AZ 85365

"The manager here is very friendly my kids and I had a very good experience"

"They have a creepy guy that doesn't know if he is a girl or guy. He was hitting on kids while I was in the store. Disgusting gamestop would let that work there and around kids."

"I would give this a damn half star because I barely even opened the game and I asked for a refund because it kept on glitching and they said they can't only damn credit and this game was $49.99 and they said they could only give $9 credit and that is so messed up like this what happened to our encomy. I'd rather go to best buy than even see this failure of a company."

"I went to the store to buy a Nintendo switch light and a game with it for a birthday gift. My little nephew wanted the FIFA 2023 game, they didn’t have it in store, but they had the 2022 physical copy in store. As I went to pay for the console and the game, the manager/store leader, Kalin, convinced me to buy the digital version of the FIFA 2023, without telling me the headaches that comes with it if the code doesn’t work. After spending close to $300 for the switch and the digital game, went home and tried to download the game on the console, it gave me an error message “The item corresponding to the code you entered is not currently available”. You can imagine the frustration I felt, especially with an eight year old kid standing there anxiously to have fun with his favorite game. After many tries, and even resetting the console to manufacturer’s setting, it still didn’t work. I went back same evening to the store, but they were already closed. So I wasn’t going to have my little nephew wait, so I went to BestBuy, and bought him the actual game they had in stock for half the price, thinking that GameStop will make things right the next day. Boy was I wrong. I went a couple of days later to explain the situation only for the same guy, the store manager Kalin, to tell me basically that it was my problem and to contact the manufacturer, Nintendo. After many calls to corporate, they informed me that it was up to the store manager to okay such a return, and if he didn’t then I have to call Nintendo to make things right. So bottom line, GameStop is a scummy company to do business with, buy your digital or for that matter any electronics from a reputable company like BestBuy or even Walmart that can help you if your item doesn’t work."

"New employee went out of his way to satisfy me as the customer. Called his co-worker and everything such a nice guy! Great customer service!"