Family Dollar

"HAVE NOT FORGOTTEN.I am writing to express my extreme disappointment and concern regarding a recent incident that occurred at one of your Family Dollar stores in Utah. The treatment I received during my visit not only violated my rights as a customer but also involved unacceptable behavior that amounts to sexual harassment. I am compelled to inform you of my intention to pursue legal action unless this situation is appropriately addressed and rectified. On the July 2, 2023, I visited the Family Dollar store located in Washington City Utah. My purpose was to purchase a few drinks and add $200 cash to my Cash App card. I approached the counter and politely explained my intention to the cashier. I informed her that I had two single $100 bills that I wanted to use for this transaction, emphasizing that I didn't require any change. To my surprise, Cathy the manager became visibly agitated and made a scene, loudly objecting to the cashier accepting my payment in the form of two $100 bills. I was taken aback by her reaction and asked her if there was a problem. I inquired about the legality of using two $100 bills, as I was not aware of any restrictions. I even suggested that she could verify the authenticity of the bills if she had any concerns. It was at this point that Cathy, with a condescending tone, called me a *** from the side of the counter. She did this Infront of other customers and two other staff. I was utterly shocked and deeply offended by her derogatory comment. I couldn't believe that an employee representing Family Dollar would resort to such unprofessional and disrespectful behavior towards a customer. I requested Cathy to repeat what she had said, hoping that I had misunderstood, but to my dismay, she repeated the offensive term without hesitation. I was left speechless, feeling humiliated and disrespected in front of other customers. Following this hurtful incident, I mustered the courage to express my disappointment and explain to Cathy how offensive her comments were. I asked her why she felt it was appropriate to use such derogatory language towards me. In response, Cathy offered a half-hearted and insincere apology, which only served to further aggravate the situation. Instead of taking responsibility for her actions, she retaliated by informing me that I was banned from the store and not permitted to return. As a loyal customer who frequented your store every day, I was deeply shocked and saddened by the unjust ban imposed on me. It is disheartening to think that I am being punished for Cathy's unprofessional conduct and hurtful remarks. This ban not only inconveniences me but also raises questions about the fairness and integrity of Family Dollar as a business. I believe that every customer deserves to be treated with respect, dignity, and fairness, regardless of the circumstances. Cathy's behavior violated these fundamental principles and constituted sexual harassment, creating a hostile and unwelcoming environment. Such actions should not be tolerated by any organization, particularly one that prides itself on serving the community. Given the severity of this incident, I feel compelled to address this matter legally. I intend to pursue legal actions for the sexual harassment I endured. However, I genuinely hope that it doesn't come to that. Instead, I urge you to take immediate action to rectify this situation and prevent further harm to your customers and reputation. I kindly request the following actions be taken: 1. A formal, written apology from Cathy or an appropriate representative of Family Dollar, specifically addressing the offensive comments made during the incident and acknowledging the impact it had on me. 2. Reversal of the ban imposed on me, allowing me to continue shopping at Family Dollar without any restrictions or prejudice. 3. Clear communication and implementation of policies and procedures that ensure all employees treat customers with respect, professionalism, and dignity, without engaging in any form of harassment or discrimination."

"Far as family dollars go, this place is definitely cleaner. The ladies are nice and they do what they can. Their machines suck, and there’s no Wi-Fi in the store, but it’s family dollar you kinda expect that. Nice folks and clean aisle, can’t ask for much more."

"Dear Family Dollar, I recently (June 30, 2023) had an unfortunate experience at one of your Family Dollar stores, and I would like to share my feedback with you. I visited the store with the intention of purchasing a few drinks and adding $200 cash to my Cash App card. I only had two $100 bills, and I didn't require any change back. However, I encountered some difficulties during this transaction that left me quite displeased. When I approached the counter and explained that I wanted to add $200 to my Cash App card using two $100 bills, the staff made a big fuss about it. I inquired about the legality of this, as I was not aware of any issues, especially since I wasn't asking for change. I suggested that they could verify the authenticity of the bills if they had any concerns. It was at this point that Cathy, who I believe was the PIC, called me a "douchebag" from the side of the counter. I was genuinely shocked and taken aback by her choice of words. I couldn't believe what I had just heard, so I asked her to repeat herself. Unfortunately, she didn't hesitate to use the derogatory term once AGAIN. I was deeply offended and rendered speechless. I expressed my displeasure to Cathy, explaining how offensive her comments were and why. I also asked her if she had any intentions of apologizing for her behavior. She reluctantly offered an insincere apology and retaliated by informing me that I was banned from the store and not permitted to return. It was disheartening to realize that I, a loyal customer who frequented the store every day, was being banned simply because of Cathy's unprofessional conduct and hurtful remarks. I understand that every customer-service interaction may not go smoothly, and misunderstandings can occur. However, it is imperative that your employees maintain a level of professionalism and respect when dealing with customers. Cathy's behavior was completely uncalled for and unacceptable. It not only tarnished my experience at your store but also left me feeling disrespected and unwelcome. I kindly request that you address this matter seriously and take appropriate action against Cathy's unprofessional conduct. Additionally, I would appreciate it if you reconsidered the ban imposed on me, as it seems unfair and unjust given the circumstances. Thank you for your attention to this matter. I hope you take my feedback seriously and strive to ensure a more positive and respectful experience for all customers in the future. No one has contacted me yet even though I have reached out about seven different ways Sincerely, Justin Bailey Justin.Bailey@email com"

"This is the nicest family dollar I have ever been to ever. Went in around 6ish and the store was so clean and organized! This is the COMPLETE opposite of our dollar general in town, I will be going here from now on."

"Hadn't been to the Telegraph Family Dollar in Washington Utah in over a year because it was a mess before. Just went today to pick up a product & was so impressed just stepping through the doors at how clean & organized it is. You can really tell that the manager Michelle puts her heart & sweat into her job & the store. Happy for the great change & for the better"