The Home Depot 3609 East Thomas Road, Phoenix, AZ 85018

"Purchased a grill online to be delivered from this store at full price. They attempted to deliver damaged display models (dented, rusted) twice, but fortunately the delivery driver contacted me and refused to deliver the items. Unacceptable move by store management and would encourage anyone else purchasing through this particular location to use caution or avoid all together."

"I am accustomed to the quality level of service at Home Depot but this store is a cut above. Nicknamed “the beast” because of its stellar performance, the people were personable throughout the transaction. Not only did I buy a grill from them, but they were kind enough to set it up for me in time to surprise a family member with it!"

"I just needed to stop in here to pick up some supplies to replace the window screens in my house. I was able to find what I needed, but asked one of the store workers to help me because the window screen frame kits were all jumbled up and were too high up too easily see without a ladder. The person did so, and the selection was good, also the price was fair."

"I wish there were a Lowe's that was closer. I have never had a good experience at this particular Home Depot. They need to take a page from Lowe's and install buttons on every aisle so people can receive assistance when they need it. I have never experienced such poor customer service. When you need someone to help, good luck. In addition, I can't recall ever being approached by an associate to ask if I need any assistance. I understand when the store is busy. However, this is my experience every time I am at this Home Depot. I'd give zero stars if I could."

"I’ve been going here for 30 years. This location has been a steady decline since 2008 and the Great Recession. Today I went to rent a chainsaw the rep said “don’t bother the blades are all dull, none of them will cut through anything.” $450 later i had the miserable experience of trying to buy a chainsaw. That took me 10 minutes to find someone to unlock it, and 5 minutes to tell the Home Depot rep that the blower he tried to give me wasn’t a chain saw. Etc, etc. This will be the last visit to this HD for a long, long time."