Tory Burch

"holidaaays still on display ✨"

"Staff super helpful and made me feel comfortable shopping there compared to other purse stores this one was a great experience"

"One Star is One Too Many!!! I stopped by this location while on vacation. I walked in and no one greeted me, however some of the sales associates were with other customers so I thought I would patiently wait my turn to be serviced. I walked around for more than 10 minutes holding a shoe to ask for in my size. One sales associate asked me to excuse him as he passed right by me and headed to the front of the store. I walked around to the other side of the store and still no sales associate greeted me or even ask if I needed any help. I am a HUGE supporter of the Tory Burch brand so there was a pair of shoes that I really wanted. I finally walked up to an associate who was working with a customer to ask if there was someone available to help me. All of the associates were walking around me assisting no one. She asked what I needed, I explained this shoe in a 9.5. She said, "let me check". She brought the shoe out laid the box on the table behind me and walked back over to the other customer. I loved the shoe, it fit PERFECTLY, but I could not bring myself to buy it due to the lack of customer service I received. I walked out the door in disbelief and frustration. After seeing the look on my face and hearing my experience, my husband entered the store, took a picture of the shoe and purchased two pair (different colors) online. I truly believed that I was stereotyped due to every other person(s) entered in after me were being serviced and greeted. It was not of my personality nor my financial ability to shop, because I was truly dressed in the Tory Burch brand from head to toe. I took the experience completely personally. I would never recommend this store to anyone and I would like to recommend that management address this issue immediately with hopes that this has not happened to any other customer. I spend too much money on this brand to be treated as such. I feel that my experience does not reflect the Tory Burch Brand, but it is a poor reflection of this one particular store. I have never had this type of experience at any other location."

"Elizabeth is really nice and patient. She has really good customer service. :)"

"Love the store! We always get "Class A" service from either David or Kylei. We will definately continue to visit the store. ‐‐------------------------------------------------------------------- However, come on Tory Burch management team your Scottsdale store needs some urgent TLC. The carpet is not only giving an unattractive look but it stain your brand new shoes on the first try. While I was in the store I can hear everybody asking for a new pair after the try on just because of the carpet. New carpet, less complaints, happier customer... definately a great investment."