My RV

"It has been 10 months and I regret to have to write this review. We have no had positive interactions with MyRV, following the purchase of our new toy hauler. Initially, we had an excellent experience with dynamic and engaging sales staff. We made it abundantly clear that we would need a mobile technician for any issues. As part of the sales pitch, we were assured mobile technicians would be available to us under our extended warrenty. However, shortly after our purchase, several issues cropped up (which we have now come to expect from purchasing a Forest River product). After reaching out to MyRv, we were told the mobile tech had just quit and they had no one to send to us. They also told us they would not be reimbursing any independent technicians. Months later, we had another issue crop up and were told the same thing: the mobile technician quit. They sought no ways to provide any solution, only stating we would have to pay out of pocket for an independent tech. As this is a total violation of our extended warranty, we are very disheartened, but left with no options. They will not attempt to provide any kind of support, even though they are the ones failing to produce technical assistance. The priorities of this business seem to lie solely with gaining a customer, then hedging out of any obligation, even at the violation of a warranty. Had I known none of these commitments would be honored, we would not have purchased anything from this location. I strongly caution any prospective buyers, unless you are prepared to shoulder and finance your own repairs."

"Update-02/07/2024 After calling several times today, I finally reached Collette, who tells me they are closed today, but she saw my number so she was doing me a favor by answering my call. She said she saw my review here and also the post I put on their Facebook group (which I am now blocked from) yesterday. I called their office several times yesterday as well as sending Collette a text message which was ignored before posting anything online. If I had not posted anything, and called multiple times, there would have been no communication from them She said they had to try to get a duplicate title since they never got the title from the bank, and that it "just" came through yesterday. When I expressed my frustration again, she said "I don't want to argue back and forth with you. I don't want you to have a bad day, I don't want to have a bad day." ?? Told me to call back in 2 weeks. When I said "2 weeks? No...", she said "Ok, bye" and hung up on me. Original review-02/06/2024 I called the DMV myself and after waiting over an hour, found out that they submitted paperwork on November 13, 2023, but it was incomplete. They were contacted but never responded until I pushed the issue in January, when my temp plates expired. I purchased a used RV from MyRVSD on October 10, 2023. The process was fairly smooth and I am happy with my RV. However, I still have not received my registration or license plates. My temporary plates expired on January 8, 2024, which was 90 days from the date of purchase. I now have expired plates, no registration and now I can’t reach anyone for resolution, discussion or updates. I made multiple calls and messages on their answering system in November, December and January. When I called on January 8, 2024 to find out what was going on, I eventually reached a live person. I was told by Collette that it hadn’t been 90 days, but it had. Understandably, I was/am irritated and frustrated by this situation. I was forceful in my discussions with Collette, but never disrespectful or aggressive. Eventually, she would not talk to me on the phone when I asked why there was no follow up and tried to find accountability. I asked for the information to contact their corporate office, and she said they wouldn’t deal with me. I received a text in which Collette said "Getting a new title won’t be done within 8 days. The unit has you listed as the registered owner, the Lein just isn’t cleared yet. There’s a new law that prohibits cops from pulling you over if it’s less than the second month expired. If you get a ticket with a fee for the expired tags, I will pay the fee." She told me they were waiting for “the bank” to “clear the title”, and said this happens all the time in California. The last time she responded to me was January 11th, telling me I just had to wait, and if I needed to speak to someone, I should call the office and not text her anymore. She also tried to tell me if it less than the second month expired, I won’t get a ticket if I drive it. Well, we are now at the second month expired, and I cannot drive it. It is now February 6, my registration will be 30 days late tomorrow and there is still no word from MyRVSD on where my license plates are or if this title has been cleared. I’m not sure where to go to find resolution, but I figured starting with a public review may spur some interest in resolving this."

"My Rv has taken such great care of us, not only where they easy to communicate with (text or phone) but they found the perfect rig for what my SUV can tow. I have already taken this baby camping and had a great time. The techs at my Rv know their stuff and I felt like I was in good hands when they installed the tow hitch and taught me how everything works. As a first timer I can already tell I lucked out with this place. No sales pressure, just quality support and fast customer service! 10/10"

"So. We retired and missed having a travel trailer and searched nearby dealers for a TT our truck could pull. We live in the Coachella Valley and none of the local dealers had what we were looking for so we expanded to include the San Diego area. That's when we found MYRV in El Cajon. Let me tell you, our experience with them was nothing short of fantastic. Colette, Issac and Mark are the best! They walked us through the initial walk-through, finance and pre-delivery inspection in a thoughtful, friendly and non-pressure way. Despite not being one of the 'large' national RV lots, they have an impressive new and used selection with competitive pricing. Colette, Isaac and Mark, thank you! We were 3 hours away, but you definitely made it worth the drive. Tony & Penny"

"We had such a great experience purchasing a toy hauler here! We originally were going to trade in a 5th wheel, did all the paperwork etc. and then we ended up being able to sell the 5th wheel private. The team at My RV was able to work with us and accommodate the change without any issues. Everyone we worked with from sales to finance was fantastic. Upon pick up the toy hauler was super clean and detailed nicely. Our sales guy, Isaac, was knowledgeable but not pushy and Colette in finance is my girl, getting us a lower interest rate than expected! They truly went above and beyond."