Dutch Bros Coffee

"I had to downgrade this from 5 to 1. This is becoming regular occurrence now— these gals stops and has 20 minute conversation, literally as I was watching the time as had to get some where rise, with some guy they know without taking orders while the rest of us are just sitting and then they take orders out of order. Then they come out with everyone’s drinks; but you guessed it right. This same vehicle pulls up to the window and then has another 15 -20 min conversation while we just all sit there. This is terrible service and disrespectful to everyone else’s time. I hope someone is reading this at management level and take appropriate actions because there is room for training and coaching. This has to stop."

"I visited the Ahwatukee location. This was my first time having Dutch Bros. Every time I past this location the line is long. Now I understand you don’t place your order until you reach the window. I was in line for 30 minutes. At one point a young lady came out and started taking orders. A customer in front of me yelled at her because she took another car order before her and she was there first. Once I reached the window my order wasn’t ready and it wasn’t any sense of urgency. My drinks was not good and I could have gotten drinks from Quick Trip and paid less. I will not visit again."

"The absolute worse Dutch Bros I have been to in the Valley. We had an important meeting to be at and arrived at 9:26 AM, the line was already long so we figured maybe 5-10 minutes but didn’t leave until 9:51 AM, for various reasons. 1. The young lady taking orders in the line was not focused on getting orders but more focused on petting every pet in the vehicles and extended small talk with each patron for 5 minutes each. Once she actually recognized she went to a car that pulled up after us she took our order and got it wrong once we actually got to the window. 2. The 2 young ladies at the window played with each pet in each vehicle, gave that patron their drink(s) and proceeded to ignore the extremely long line behind that car and hand feed each animal some kind of snack and then further small talk with that pet owner for another several minutes. 3. We finally got up to the window and the one young lady seemed to be either stoned or sleepy because she was not dialed in. Our order we had to repeat to her twice and then she had to have her team remake it. My wife almost spoke up and said something but I told her not to waste her breathe. Others told us before to not stop here because of this but we were in a hurry. Next time we’ll settle with Starbucks or something. We’re all for brief small talk but no full fledged 5 minute conversations, and especially when people have places to go. Unlike many other locations their is no exit lane because we would’ve pulled out long before we got our drinks,Whoever the owner is needs to have a good talk with their employees and ensure they can do brief small talk and keep it moving. Clearly these young people don’t know the difference between working & playing."