Firestone Complete Auto Care

"Israel has THE BEST customer service I have ever received when receiving auto services. What a cool dude! Will definitely be returning to this location for any further automotive service needs."

"From my very first day at Firestone, I experienced professional care. Your whole team is professional and you do respect your customers since you do everything on time, and your goal, as I noticed, is to satisfy your customers.I am so happy to have business with such professional people that you are.Thank you for taking care of the community."

"Made appointment for primary purpose of finding out why car horn not working. Informed them when I made appt that I had already changed the fuse, that was not the issue.At appt, again stated I had changed the fuse and that was not the issue. When they called, informed me the fuses were fine and it would require running a diagnostic to find out more, which they had not done. I couldn't wait, and no one said it was not possible to do it that day.At next appt, they ran the diagnostic and said it was the horn assembly and they would have to order the part and I would have to come back a third time. When I expressed disappointment over having to spend an extra $35 in transport costs, the employee told me the diagnostic could not have been done before cause person not in that day.My time and money has been wasted, I believe a credit of $35 is appropriate, have not heard from store manager yet who was not in. Asked employee to share that request with him. Better yet, their survey came through but when it asks if you want someone to contact you, the pageand proceed. Classic"

"Worst experience ive ever had in 15 years that ive been driving and using shops. I was on my way from Tucson to PHX when i saw my tire pressure dropped, I made the mistake of going to the closest tire shop which was this store. I get there ask to have my tire patched so i can go on my way and pick up a car. They take my tire off and after about 10 mins the "head honcho" says the tire cant be fixed because of side is too worn. (Its a sportscar which gets new tires pretty often) and i saw it agreed and said i get that but right now i just need to be on my way, they said no we cant fix it so they gave me back the car with a flat tire, obviously i didnt move the car until they added air so i could atleast move it out of the way (surprised they didnt say that was against policy) so i gave up im over an hour from home i figured whatever let me buy 2 new tires for the back and it seemed like they were happy to say they couldnt get anything until tommorow. I had to call a MOBILE TIRE REPAIR to change my tires in the parking lot of firestone. I will never go to another firestone again."

"I called this Firestone after speaking to another Firestone about installing rims balancing my tires and performing a alignment. On my Mercedes Benz and this shop did a great job and was upfront with all the costs and went out of there way to make things right. I want to give a shout out the the manager Ryan He helped me with the whole process and also with sensor issues. Also my alignment was off the first time I did bring in back a few days later and they gave me the best alignment I have ever had done on my car. I did have to come back a 2nd time for them to try a new set of sensors and to fix alignment. Long story short my car did not like the 2nd set of sensors they put in and they could not program. But with the service I got and treatment I was still happy with the work this shop did thank you."