Firestone Complete Auto Care

"I’ve been coming to Firestone for years. On occasion I’ve gone to a dealer for things but come back to Firestone. I’m generally pleased with the service. Prices have gotten a bit high but that seems to be the thing everywhere."

"Jo called letting me know that my car was done. I went into office to review the bill and pay for it, however, as we were discussing the charges a incoming call came in and Joe answered it and started helping the caller leaving me just hanging in limbo. I had to WAIT until he was finished with the call to continue my business, He never once told the caller that he was already helping someone and would they we willing to hold or could he call them back. I have never been treated like this !!!!"

"Top notch car repairs from super knowledgeable staff. They let you know what you need without adding anything unnecessary. They have given us better results than going to a dealer, have our truck with 168,000 miles running great and we trust them to keep doing so."

"My car had a full meltdown in the middle of an intersection, and just barely limped to Firestone on a Friday evening. I had never been there and didn't know what was wrong, and when I dropped it off they warned me they were really busy that weekend and it would likely be late Saturday before they got to it. They called me Saturday morning, having already diagnosed the issue and started repairs after telling me exactly what it would cost and getting permission. I went to pick it up Saturday, but the problem was worse. I spun around and went back, upset. The advisor immediately dropped what he was doing and took my car back, ran outside to try and catch the tech, and when he couldn't, promised to have it looked at first thing Sunday. I got a call Sunday around noon. They had redone all the work, without charging me or waking me up, and it was fixed. They did a great job with a lousy situation, and were very kind about it. Highly recommend."

"I made an appointment for 11:00 today for tire rotation. I told them when I set the appointment I’d wait for it. Today I was told it would be an hour and a half before they could get to it. WTH? What’s the point of making an appointment? I bought the tires from them and they made a big deal about the free rotations. Don’t fall for it. Buy your tires somewhere else. It’s not worth the poor customer service at this location. Update: The Social Care team’s purpose is to make people reading the reviews think Firestone is doing something about the problem. In reality it’s all for show. Last update: I asked the management for a refund for the road hazard protection plan I purchased with the tires because I had no use for it if I’m not going to use them for service. Barry was very nice and processed the refund quickly. Thank you Barry!"