Advance Auto Parts

"So I frequent the auto parts stores here on the west side. I am a 99% of the time do it yourselfer. I am mechanically inclined, that does not make me a mechanic lol. The staff here has been pretty knowledgable in their guidance through my humble travels in the world of small repairs and maintenance. Prices are right about where you would expect them to be and selection is above average but not overwhelming."

"Have been going here for years when I randomly need something. From cleaner, battery, or wipers. Have always had someone there to help look up or install. Now I have traded in my paid off Kia for a Subaru…I just wish they sold more Subaru stuff. But that’s anywhere around here as it’s not the “most common” vehicles around."

"I visited Advanced Auto Parts today to get my battery tested and replaced, if needed. They offer a service to do this for free for buying a battery at their store. The man that was working the counter named Craig, went outside an tested my battery and said it needed to be replaced . So, I bought a battery. When I asked him to install it for me he said he could not because he was the only one working. (Interesting that he could go outside to test the battery but not to install) Then told me that I had to come back at 3pm if I wanted to get this installed. It was 1:00 pm. I had to send my husband back cause I had to go to work. Luckily, my car made it back home with out leaving me stranded. My husband and I are very irritated that Craig didn't tell me before I bought the battery that I he would not be installing it at that time! But, this is not the worst part. My husband went back in with the old battery and he express his concern to Craig. He became real defensive and start raising his voice saying " that's not what happened", he was rude an obnoxious. When my husband told him he he was going to file a complaint he said he did not care. and kept waving and saying bye bye now in a taunting antagonistic way. It got so heated that my husband was shaking when he walked out! I find it appalling that someone with this attitude would be in a customer service position! I immediately contacted the corporate office and filled a complaint. Needless to say we will not be shopping at Advanced Auto Parts any more!"

"Very poor service and attitude from everyone on staff. Couldn’t be bothered to help me find out what I needed for my broken headlight. I went to O’Reilly around the corner and got all the help I needed. Won’t be going back here again."

"Employee was knowledgeable however they couldn't match the same AC hose that I had on my truck and the prices on their ac lines were quite expensive. I did rate them a four because the employee was definitely willing to go above and beyond to try to help me."