Visionworks Boise Town Square

"The optometrist who did my exam was very thorough and answered all of my questions. Loved him! Nancy was particularly helpful. She was patient and kind, as well as very knowledgeable. I had a very satisfying experience."

"The representative, Gabe, was the most respectful, friendly, informative, and knowledgeable person I have ever worked with at an eyeglass shop. He listened to my concerns and questions and was able to give me the time, along with the best guidance for my new glasses purchase. Gabe asked questions to understand my needs and then gave me the most upfront and honest recommendation for my new pair of glasses. He was also patient and understanding while he had multiple customers asking him questions and needing his assistance. He was like inspector gadget. He was multi-tasking to perfection with his go-go gadget arms and legs to help all the customers in the branch, while still showing ownership and attention to detail of my needs. I have already referred two friends and seven of my thirteen children to this location. This was the best experience I have ever had in an eyeglass establishment."

"I've visited this clinic for glasses the last 2 years. The Doctor is great! Very knowledgeable, friendly, and thorough. Most of the staff are friendly. There is, however, a very rude and unprofessional receptionist who has zero customer service skills. I made a mistake submitting the incorrect vision insurance. She was not interested in helping me or showing anything other than condescension. She just kept telling me the date my old plan lapsed and asked if I wanted to cancel. I would have paid out of pocket because I've been happy with the glasses I've received in the past. I will not waste my money or time in an establishment that disrespects patients. I won't be returning even if I get a vision plan that is accepted, which is unfortunate because, again, the Doctor is great."

"My experience with the Boise Id Visionworks was exceptional. I was trying to order glasses online with my insurance, but the website was unable to add my full prescription. After a call or two to customer service I was connected to an associate at the Boise store. The service was excellent! I will absolutely use Visionworks again for future needs!"

"I'd gotten my eyes checked elsewhere, but they had terrible frame selection, so I came back to Vsisionworks. The staff was all friendly and Gabe was exceptionally helpful. It took a bit, but I found 2 frames that I liked and Gabe even made suggestions for making them sit on my face better. I got some great add-ons at excellent prices. Super low pressure sales. I felt very comfortable and like my needs were being met, not like i was just a sales quota to fill. I'm quite excited to get my new glasses in a couple of weeks. I had a great experience a few years ago when I got my current glasses, and I will definitely be back when it's time again!"