Grainger Industrial Supply 5576 West Irving Street, Boise, ID 83706

"I wish I got his name, but the person at the desk today was extremely helpful and friendly, I left the store with the parts I needed and a smile on my face!"

"Went into a Boise Idaho location about an AC Condensor. The person behind the counter was extremely helpful and knowledgeable. He listened and asked questions about my problem. Bought the new part which did the job. Will be back with any future items needed."

"I haven't visited the store but really wanted to find a local supplier of acrylic sheets so just wanted to call the store to see generally what kind of inventory they have on hand. the ONLY number that's available is an 800 number and after about 7 or 8 robo-selections I just hung up. I like to deal locally but which includes speaking to someone in the store. They're not close to me, hence the desire. Guess I'll take my business elsewhere"

"Stole my money, ordered an item for review and try on before purchasing it which they said was ok. The item was on back order for three month and it finally showed up. I get a e-mail stated it has arrived then the next day they take out $77.72 from my bank on a hold, I call the number which is not in Boise and state my problem she can’t find anything so I ask for the store in Boise but she can’t call them only text or e-mail. I tell her to call me back and when she does she says that because it’s a hold the money will be released by the next day since I haven’t picked it up. Well it’s been another day and they still have my stolen money locked up. NOT GOOD CUSTOMER SERVICE."

"COMPLETE INCOMPETENCE. First of all, "IF" ordering online, DONT. The emails they send out are VERY VERY misleading. I received 2 emails informing me my parts were available for pick up. Come to find out, the parts were not available for pick up. The email said that all parts were in except 1. That 1 part wouldn't be in for 1 week. None of the parts were there, the email was just signifying that a part was on back order, which I only found out because I called the "know nothings" at "customer service?" Save yourself time and money and just order it from Amazon.com. Saved 40% and it will be delivered in 1 day, unlike waiting a week and getting HORRIBLE customer service. YOU HAVE BEEN WARNED"