JCPenney Nampa

"After having a horrible experience in Boise in their jewelry department. I went to Nampa to see if they could help me. The manager was wonderful, walked me through some scenarios as to why my ring has been delayed.she tried to call the warehouse where rings are shipped to to get reaized but they were already closed for the day. She gave me the warehouse number so I could call them the next day and ask them to look up my ring to figure out what is going on. I really appreciate her!"

"Hair Salon and Potrait services are available at this location. Every year, this is where we do our family portrait ."

"Got what I came for. Lots of nice things to look at and buy. The girl in makeup was nice. The other staff don't put a lot of effort or energy into their job. The lackadaisical approach to work the staff has really makes the store feel cold and uninviting. The dark ambiance at the front doors doesn't help. It's been this way for years. All in all, it's ok."

"I do all my online pickups with this store because the staff is always friendly, attentive, and prompt. I have never shown up and had to hunt down an associate to get my order as the pickup counter always has someone available. It is nice, especially when lines can be a bit long around the holidays, but that is to be expected and the cashiers always greet you up on arrival and let you know they will be with you as soon as possible."

"Went to exchange an online order. Had to reorder a different size. I was given a refund for my suit onto a gift card, which was in turn going to be used right away to purchase the different size. The customer service person swiped the gift card and handed it to me, saying there is a 95 cent balance. I was given my receipts, and I left. On my way out of the store, I saw a hair brush I needed. I figured I would use up the rest of the gift card and pay the difference with cash. The cashier swiped the gift card and told me that after buying the brush, I still had over $30 balance! I was confused. A few hours later, I received an email saying my purchase of the different size suit did not go through, and I had to pay a different way. I called the # given in the email, and they said they couldn't see a balance of the gift card. So, I called the store. They informed me that the $ does not come off of the gift cards until the item ships. Why not tell me that when you hand me the gift card? Telling me there is 95 cents left tells me that the $ came off of the card, and I should have 95 cents on it only. So that is why there was a balance still on the gift card when I bought the brush and now not enough $ for the online item to go through. Now, I have to drive 30 miles back to the store to get this fixed. I do not plan on shopping there anymore."