Walmart Auto Care Centers

"Used vacation time so I could make it to a tire appointment Saturday. They cancel it and then tell me they can get me in Sunday. Used more vacation time so I could make that appointment. Just got a message they are full and cannot get me in. More hours of PTO wasted. Then get a link to reschedule. Luckily for me all of the open days are my work days.. going to have to burn more PTO now. Oh and the link doesn’t even work. I pick a day and time and it tells me I’m not allowed to reschedule. Walmart, get it together. Incredibly frustrating. Update** just called the store to ask what’s going on And they told me that the tire center was totally destroyed. The woman on the phone basically called me a liar, saying that Nobody would have left me a message saying they’ll be able to get me in in the future. Marianne left me a message on the 8th. She also didn’t tell me that my tires were destroyed Or what to do about getting this all fixed. Anyways, will not be going to Walmart anymore."

"We asked for a 25 dollars oil change, and when we were going to pay they charged us 50 saying that our car needed full synthetic oil. I believed them, and afterwards checked the car's user manual which says our car doesn't require full synthetic oil. So they lied to us so that we would pay for the more expensive oil, and that they wouldn't have to change it out due to their mistake. We won't be getting our oil changes here anymore."

"It’s a bad place to do services, they do the easy job but for a little hard one they say we are sorry, you have to reschedule for this problem. I bought tires in the second week one of the tires got flat I came for the fixing they fixed but every other day it decrease the air I fix two appointments but both time they canceled on the third time I scheduled to change the other two tires as well and they said we will fix your other tire too but at end they sold their tires on me they said we don’t have enough people to fix your other tire . I waited one and half hour to talk to their manager about my problem but the manager did not show up"

"Purchased tires and made an appointment through the app. When I arrived the staff said none of my info was in the system. They were super helpful and looked into my order. They found all 4 tires I had purchased, got me right in and all with a good attitude, and a smile. Not sure why the app and their system are not in sync, but they took great care of me!!"

"I've been buying tires from Walmart for many years now and I've never had any problems. I recently have purchased 4 bfg ko2 tires from Walmart .com to be installed at the store, which took almost 3 hrs to install. A week later, less than 100 miles, I've noticed that one of the tires had some cracks along the outside wall. I wasn't sure was it a manufacturing defect or Walmart's poor installation practice, so I took the truck back to Walmart. I talked to the Auto care manager Steve. Steve's lack of expertise and knowledge concluded that that the cracks are only cosmetic and he can't honor return or warranty. I've paid for warranty service in addition to the installation. After many attempts to reason with them and multiple conversations I've had, I've decide to contact BFG directly. What a great customer service!!!! They sent me to the authorized store (which walmart is NOT), and have them determent if the tire would qualify for the warranty. Discount Tire next to the walmart looked at the tire and offered to replace it immediately due to manufacturing defect. What a huge difference in knowledge and professionalism which well trained and specialized staff at walmart can only dream of. What walmart calls just cosmetics can put people's lives in danger, especially that I'm pulling camper trailer often. I'm never buying tire there and I'm even trying not to shop at the store at all anymore."