Kirkwood Plumbing Inc

"Excellent experience. I called Kirkwood at 8 a.m. in connection with a toilet problem. Less than an hour later, Glenn appeared at my house and fixed the problem in 5 minutes. He was professional, highly competent, and personable. He charged me only the minimum fee for a visit -- $117, very reasonable in today's market. I'll definitely call Kirkwood Plumbing for any future plumbing services. If there were 6 available stars instead of 5, that's what I'd give them."

"I had kitchen sink that clogged and i tried everything for 3-4 days nothing worked, called few other places on Saturday and they said soonest is Monday. When i called Kirkwood they said someone will go today! Mr. Brandon Miller came to my house with smile and very polite attitude and got my sink unclogged in no time, he was very professional, polite and knowledgeable. He even gave me many tips on how to maintain my pipes so that way they dont get clogged. Mr Brandon I thank you so much!!!"

"Had a sewer gas issue that multiple companies looked at for us. Wish I would’ve called Kirkwood Mr. Rooter from the beginning. They resolved our problems in about 4 hours! We were told our service tech would arrive between 8am-noon, and he arrived promptly at 8am about 15 minutes after we received a text that he was in route. First, we talked to a drain specialist who was able to verify that our drains were completely clear. I originally thought this was the source of our problem, but it was not. He called one of their plumbers who came about 30 minutes later. As I was explaining the issue – he honed-in on a drain for our half bath toilet and said “I’m going to guess this is where the problem is.” Sure enough, after conducting a smoke test, he was able to verify that the toilet sweep was indeed the culprit. Whoever installed the toilet before we moved in did not use the right fitting type. They pulled the toilet up and redid the drain with some new PVC, reset toilet and caulked around the base. They cleaned up the job and left everything the way they found it. Problem fixed! The guys at Mr. Rooter were both punctual and extremely professional. They thoroughly explained the repair, left no surprises and exceeded expectations. I highly recommend Mr. Rooter for your all of your plumbing issues. Local, family owned business that provides excellent customer service!"

"Working with this company was a nightmare. I hired them a year ago to replace the plumbing stack in my home (built 1928). They said they could replace it via the ceiling and wall. When I mentioned another plumber recommended taking the bathroom floor out instead of accessing through the ceiling, they said that wouldn't be necessary. They completely disrespected my home. The plumber and his apprentice cut and threw away baseboards and crown moulding. (Had they mentioned those needed to be removed, I could have done that. The least they could have done was save them to be reattached. The replacement pieces had to be milled to match.) They replaced copper pipes with pex and did not tell me that they were going to do that. They closed an existing vent next to the tub and rerouted it to the opposite side of the room.They put clamps on an area that they messed up on rather than replace the pipe. When they finished, the pipes hung down below the crown moulding on the ceiling and 6" out of the walls going into my living and dining rooms. The next day, I called them due to the shower not turning on. They sent a different plumber (the previous one went on vacation). When I asked his opinion about the work and the pipes hanging down, he said it all looked good and up to code. The city inspector came and failed the entire job. Fittings were backwards, upside down, the wrong kind. Their master plumber came out and said yes it would all need to be redone and couldn't explain how it was all this wrong. Although they offered to redo the job, I had no faith in their work and decided to go with another company. They did give me a full refund, but the work they did took months to get repaired between getting the job ripped out and redone through the floor, repairing all the plaster, and getting new mouldings, it's easily cost me an additional $6k. I will never call a company associated with the Neighborly group."

"The guys at Kirkwood Plumbing were great. They arrived on time, worked and communicated professionally, and finished our project in time. They did a great job installing a new water heater. They also updated everything to comply with today’s code. Their price was fair and reasonable (2 competing quotes) They cleaned up after the work and you couldn’t tell they were there other than the new waster heater."