Joe Lillis Plumbing, Inc.

"Hired them to replace my water heater a few months ago. I was busy and working during the install, so didn't pay much attention to it until after they had left. The installer was friendly enough, but as you can see in the picture, the install is not exactly "professional" quality. Notice the water heater is rotated such that the drain valve and pressure release drain into the wall vs. rotated away and towards the drain like the old one was. Also notice the pipe on the left was installed at an odd angle so it isn't even running straight. Finally, notice the incorrect placement of the shutoff valve. It's fine for shutting off the water to drain the tank, but useless if you have to service the expansion tank or the next time I need to replace the water heater - because of the stupid placement I'll still need to shut the water off to the whole house. All of these are annoying, but don't impact the function of the water heater itself, so I didn't feel it was worth my time to have them fix it. The event that prompted this review is a gas leak that developed due to poor installation of the gas line. I noticed a gas smell in my basement last Saturday morning and called them during their posted business hours, only to get their answering machine. I assumed they must have gone out of business or something since they never called me back and ended up taking care of it without them. (The issue turned out to be a fitting just not tightened enough, allowing gas to leak). To my surprise, they called me back TWO DAYS later and offered to schedule someone to come out at 4PM. So they wait almost 48 hours after a gas leak report, and then want you to wait another 8 hours to have someone actually come out and fix it. Luckily I was able to have it taken care of vs. waiting all that time and risking an explosion. Maybe use these guys for minor repairs or work where appearance doesn't matter, and that's in a location where a leak won't cause major damage if they don't come to fix it ASAP. If you care about appearance and prompt service when something goes wrong, look elsewhere."

"I've used Joe Lillis Plumbing a few times over the years and have always been happy with their work. They recommend quality products and service is top notch. They show up when they say they will and get the job done quickly and efficiently. Highly recommend!"

"What a great company. We had a leak from the jet tub in our master bathroom. I called, they answered, scheduled a technician to come out within 48 hours. He arrived as scheduled, sent a text beforehand. He listened to us describe the problem, asked questions, then set about troubleshooting. He explained to us what he felt the problem was, used pictures he took, recommended the repairs and price. He made the repairs, showed us the new plumbing connections and pipes, ran tests to ensure the problem was fixed. It feels great to have that quality of service, a company you can trust. For me, any future plumbing issues we have,this is the company I'm calling!"

"Roger was awesome! We had an issue so we called and they were able to get him out the next morning. Super friendly, our new toilet was installed fast and looks / works great and gave us advice on how to deal with our ceiling which had damage from the leak. He also fixed our shut off values and our whole house shut off in a mere few hours - quick and professional! Hope to not need him again but if we do, will come back to this company / Roger!"

"We called Joe Lillis Plumbing for an issue we were having. Tab was prompt in arriving at the time given. He gave us the cost estimate for repair and swiftly completed the job. He explained what he was doing and also made sure the area was cleaner than when he came. We would highly recommend Joe Lillis Plumbing!!"