Dougs Pool & Spa

"Tony Green, Lebanon Mo. Doug’s has always took care off my opening and closing the last 8 years… wouldn’t think about calling anyone else."

"Call to ask the guy about a swimming pool pump for an inground pool. The guy started cussing and act like that. I did not know what I was talking about. He was very rude tremendously rude, and would not never recommend for kids to go there.. In my honest opinion, I do not know how it would ever stay in business if you treat customers like that."

"Had Doug’s Pool and Spa close my pool October 2021 after we purchased our home. When we had them out again in May to open our pool it was full of algae. When I showed the pool representative that I had the frog chlorine he took it and put it in the canister. When the pool cleared up from adding tons of shock I kept testing the water and couldn’t figure out why the chlorine was reading the lowest reading on the stick. I called the previous owner and he graciously came out and checked the frog chlorine canister. It want turned on. I didn’t realize the pool company doesn’t turn on the chlorine and they didn’t say anything to me. No excuses, but I’ve never owned a pool. I take full responsibility for not following after the pool representative from Doug’s pool and Spa. When I received the invoice for opening the pool ($575.73) I noticed they charged me for the chlorine frog canister ($30). I called them to let them know it was mine they used and the lady on the phone was so rude and said subtract the amount from my invoice. A man in the background immediately started yelling saying he needed to see the invoice. The lady continued to yell at me and I told her to settle down. She hung up on me. I decided to go ahead and send the full amount of the invoice and just take a refund when they verified that I did indeed supply the chlorine canister. About a week later I received a copy of the invoice with a handwritten note saying that their pool representative didn’t use my canister and that the full invoice amount was due. I was shocked as I felt I was being called a liar over $30. I’ve always paid my bills and have never tried to do dishonest business with a company. I will never use this pool service and would never recommend them, especially after the way they yelled at me on the phone. The pool service is outrageously expensive and they didn’t even do a good job including not turning on the frog chlorine dispenser."

"Just wanted to say I worked for Doug's dad over 30 years ago,at Lake of the Ozarks. While Doug ran this business down here. Which I believe his dad started. And to still remain in business all these years later. The man must be doing something right. So maybe all the ones posting negative reviews should rethink their positions,and,understand maybe their work load may possibly allow them to take on new customers, hmmm! All I can add is Doug,keep up the good work you,n,Mark Klaus do!"

"The best pool shop ever. Designed and built our pool over 10 yrs ago and it is in great condition. Excellent staff. Always willing to help on short notice with maintenance or issues. Phil is the best!"