American Eagle Store

"rebeckah was amazinggg. i asked her to help find me some jeans in my size because i couldn’t, and she came back with like 10 pairs of all kinds. she was so sweet and helpful"

"I can't remember if he said his name was Isaiah or Isaac, but he was ultra precious and incredibly helpful. 10/10 and I hope he is there when I come back!"

"This location really needs to get it together. A bored 17-18 year old boy was running the dressing room Friday evening. I walked back there and he was on his phone, I get it. Sometimes it’s slow and you’re on your phone. He didn’t speak to me and I asked if he could unlock a dressing room for me. He proceeds to unlock it and say nothing. Bad attitude. I am then trying on clothing, he proceeds to unlock the door and open it on me. He didn’t even knock. He then says nothing to me, no apology. Nothing. He also was not putting anyone into a dressing room, so why was the door opened? I’m alarmed by this because it’s going to become a bigger issue if he does this again with the wrong person. I was finished trying on and left, he proceeds to not look up from his cell phone. My friend was with me, trying to return a pair of shorts. The manager then rudely tells her that these shorts (with tags attached) had been washed and worn and she could not return them. With no further explanation, accuses my friend of re-tagging the shorts. I understand this stuff happens, however to wrongly accuse a customer is never okay. My friend’s mom went back the next day and was able to return the shorts no problem. I informed the manager about the young man, she brushed it off by saying he’s just having a bad day. At any job, you check your bad attitude at the door when you clock in. To be told someone opening the door on you is just a result of them having a bad day: bad customer service."

"Called this store Sunday 3/27 around 1:30 spoke to a man I asked my question about a price change on a recent purchase he didn’t act like he was having a problem understanding me cause he didn’t ask for me to repeat what I asked I just don’t think he knew the answer so thinking he’d put me on hold I heard him say to another employee: I don’t know what she saying she’s honestly just rambling. so that was nice! Spoke to another employee asked my question again she was very polite understood what I was asking but also didn’t have an answer to my question she did call me back after asking the manager if I could come in with my receipt from my purchase I’d made two days prior and get refunded for the on-sale price that was $8.99 difference she said the manager told her no I thought that couldn’t be right so I emailed AE with my order# and my reason asking if I could get refunded the sale price and they said no problem I’d be refunded the $8.99 between 5-7 days Why I had to go through the email process instead of just coming into the store I have no idea"

"I'm certainly plus sized. I've never really felt comfortable in stores that don't tend to go bigger than a large. The sales person working the register was extremely kind though and made sure to talk to me and was friendly. Bonus points because the store had some great sales."