Secret Garden Spa

"The place is cute, the garden area is nice. My wife wanted to surprise me for our anniversary and booked a romantic combination package that was suppose to be a 90min massage, facial, hot wax, scrub, 30 min hot tub soak all of the things. She also added the romance package that was supposed to have rose petals laid out and a rose to keep a drink and some chocolate. I was going to let it go because every one has a bad day every once in a while but when my wife finally told me she spent over $400 on this experience…. it just was not worth it. First we come in take our shoes off sit down fill out the questionnaire where you circled spots to focus on and we were asked a drink preference. Seemed to be going great. Then we over hear two employees loudly arguing and fighting about being booked back to back. Talk about awkward… we brushed it off whatever co-workers butt heads sometimes it’s fine. We were asked if we brought shower shoes and robes? Seemed strange but we only had swimsuits with us to change in to for the hot tub. We go in to the room and there are some fake petals on the ground music nice smells silk sheets it’s looking super cute. The rose that was for me was pretty sad a maroon-ish wilted rose. At the time I didn’t know these little things were an added extra cost, again this whole thing was a surprise for me. We get situated and they come in and put the gel facial mask on, that was great, felt amazing. The scrubs and wax were nice. My wife’s massage had already started before the masks were being applied and mine didn’t start until a few minutes after. My wife’s massage was great she said she loved it. Mine however…. I wasn’t told to turn on to my stomach until maybe 15 mins before it was over. 2/3 of the areas I circled were barely touched. I even asked if she would focus on the right hip area like she did the left while I was on my back because she spent more time on one side and hardly any on the other. I was really looking forward to my lower back being worked on but I’m not exaggerating when I say she touched my lower back for maybe 2 minutes IF that. Also I could hear my wife getting a hot stone treatment and I wasn’t. I thought maybe she picked a different package for us each or something but that wasn’t the case. I found out later that I should have gotten that too. We mentioned it as we were paying and was met with “oh hot stones aren’t a big deal to us sorry, I’ll refund you $10” we also had to ask about the chocolate which we got on the way out. (Would have been nice durring the hot tub time maybe?) Also I’ve never had a massage where I wasn’t offered a water. The hot tub was nice however I’m not sure I understand the order of which they do things in. Like why get this treatment with lotions oils and wax’s and then go get in a chemical filled hot tub? Idk that part might just be me. They also had us shower after the treatments before the hot tub which is understandable you don’t want those things in the hot tub… there was also a hair treatment/scalp massage, it was nice I could have personally lived with or with out the treatment. But we had to use the same towels to dry off after the shower and out at the hot tub. Then was stoped at the door with “leave your shower shoes out side and make sure your dry before entering” it wasn’t particularly warm outside and our towels were damp from the shower. Anyway when we did express some disappointment about the stones and mediocre massage we were told the person in charge of doing my services was having a bad day and was dealing with some things a death in the family... And look, I truly get that we’ve all been there, and I feel bad she’s going through that but a customers experience shouldn’t suffer when they are paying these kinds of prices. Maybe she should have been excused from work that day and someone else step in. I don’t know but I’m sorry I wouldn’t come back here."

"We booked an Ultimate massage experience, the masseuses’ were very skilled, and left us feeling relaxed. The hydro-jelly face mask had our skin feeling flawless! After the massage we showered and went out to the hot tub, we were told to use our wet towels from the shower to dry off. I suggest bringing water and towels with you."

"Marianne is incredible! After a long flight I booked an appointment and it did not disappoint. She worked through knots, eased my tired, swollen legs, and I left feeling so relaxed. Definitely booking again the next time I’m in town. Highly recommend!"

"This place truly is a secret. You walk up the pathway, and open the door and you're transported to a place of serenity. You walk in and take off your shoes. Then you are escorted to your room. The couples massage was booked and the room had a nice quaint, serene ambiance. We were asked if we needed to use the restroom, or if we wanted to have something to drink. The bathroom is attached to our room. Charlene is heaven sent. She has the magical hands. Jean-Luke did a fantastic job. He knew the parts to hit. The steamed towels were amazing. Will definitely be back, sometime in the spring to enjoy the scenery. Thanks for making our first time memorable."

"We had such a wonderful time at secret garden spa! The staff were all kind and inviting. You come in and take off your shoes and hang up your coat and feel right at home. We booked the romantic couples massage and the room was perfect. I loved all of the flowers and plants that were in the spa. Will hopefully visit again in the future and would recommend this place to everyone."