Branson Travel Group Welcome Center

"It good choices for lodging, poor show picks. They say you get a free 2nd stay somewhere but you still have to pay something. When we went on the TIMESHARE excursion took longer than expected. They didn’t offer us a new package ( I guess they thought we couldn’t afford it) they offered us some point package thing that someone had foreclosed on. Would definitely go through another company"

"Liars would be the word of the day. I booked with them and was promised a 2 bedroom hotel accommodation, show tickets, and a gift card after we paid a fee and promised to attend a 120 minute presentation for Lifetime Destinations Nantucket Branson. The hotel they reserved for myself and my family was Bransinn and it is awful. The beds are practically on the floor and it feels like you're sleeping on the floor. The beds are extremely hard and uncomfortable and don't try to look out the window because you can't they are dirty and weather worn and apparently needs replacing. Housekeeping came took out trash and brought clean towels but didn't make the beds. I guess it doesn't matter since we were itching all night long anyways. We also ended up in 2 separate rooms not adjoining after we were promised a 2 bedroom suite. The money we paid for the trip and the cost of travel certainly wasn't worth it because we got cheated. Just PITIFUL!!!"

"Justin tells you one thing and when you book your trip there's an upcharge on shows and you tell them what you want and they tell you that you will have it but you don't get what you as for ,we booked ours 5 months in advance,and then when you tell the person that supposed to have ordered it she said someone else did it and then not so friendly and wants to get off the phone had to pay an upcharge on every show sad and disrespectful I would advise people not to do business here,we can buy tickets directly from the show for less money,what a joke,very very disappointed,we have been to Branson 15 times and love it there,but this company sucks"

"I wish I could do a negative star!!! Woody was our rep and as an old guy he overinflates on the old man routine. 120 minute presentation starts when you watch the video not from your start time. Woody lies and says I could get ANY tickets to ANY show. Suffice it to say, $58 a night room at the Clarion and and the price of the show tickets didn't make up for the loss of integrity this company has. The travel Club offers better pricing and discounts than this place. The directions were totally off for the hotel and with a late check in I had to find an officer guarding the train to tell me the correct address for the hotel vs what they sent in the welcome email. They lack integrity and mortals at this place. RUN RUN RUN."

"This agency is a lie was told i would receive shuttle to and from the resort tour. I got to the welcome office and was told there has never been a shuttle. They put you in a small hotel where the beds are horrible made me hurt all night. Then i was told that I wouldn't have to pay for roll away bed as long as I put it in reservation. Got to check in and it wasn't with my reservation so i had to pay $52 for the bed. Also had to tell them how many people we had with us because hotel Only had 2 adults on the reservation. Stay AWAY from these people and go through another company! I have called chassidy cole to rectify all this and she said she would call me back I have left message and am being ignored now!"