Mercy Clinic Family Medicine - W. Kearney 2212 West Kearney Street, Springfield, MO 65804

"The doctor and nurse I see are nice but their call back service sucks, my kid and I were sick and called the office to get some advice or schedule an appt, the first person had a smug tone and said they would call back. After waiting all day I called 30 min before closing and asked about our issue again and the snooty girl that answered copped an attitude with me and condescending me saying they had a lot of people they were helping and that it wasn't the end of the day yet and they would call back and i needed to relax, it's been several days and I still haven't received a call. They could learn how to relate to their patients with more compassion and less attitude. They need friendlier people answering the phones that will actually get the message to the doctor and nurse and I would be inclined to improve my ratings"

"Called today to ask if there is an otc allergy medication that is safe for me to take after testing positive for covid 5 days ago. Receptionist took lots of information from me, said she was message Dr Kresta for me to find out. That was at just after 8am this morning. It is almost 415pm and no call back. I am absolutely miserable with severe sinus itching and just want some relief. Booo! Being positive for covid makes me hesitant to just go to the dr as I do not want to infect anyone else. But what other option does a person have?"

"I love my Mercy doctors and nurses. You could not find a better group of people to care for you. The Billing Department on the other hand leaves a lot to be desired. They are unfriendly, disrespectful, rude, and no one taught them any phone manners. They refuse to allow you to tell them your issues. Fix the Billing section and I will change my review to 5 stars."

"I absolutely love this facility. Lisa is very friendly each & every time I have ever talked to her, either on the phone or in person. The other girls at the front desk have always been nice, & always been helpful every time also. Trinity, Dr. Kresta's nurse is wonderful, always friendly, very helpful, & always very efficient. The same with Dr. Kresta, & always prompt when she refers you to a specialist, & also takes the time to explain why she is referring you to that specialist. I don't guess I have any information on the other doctors , or nurses, and I guess that would because I've never had any dealings with them as Dr. Krista has always been there when I go."

"In light of all of these negative reviews, I wanted to share my perspective. I've been going to this clinic for the past two years, averaging about 3-4 appointments a year. I have NEVER had a bad experience with the receptionists, doctors, nurses, or lab techs. They have all been super pleasant and they, in fact, know me by name. I've never had an issue with scheduling or rescheduling an appointment. I've even asked those "dumb" questions and was still treated with kindness. However, I HAVE seen plenty of grumpy, snappy, and just plain rude patients. It's important to remember the golden rule, people. You treat others how YOU WANT to be treated. If you want good customer service and hospitable staff, then check your attitude and behavior towards them."