CVS

"Zahra provided the best customer service experience. We were attempting to use our HSA card and she was very graceful and helpful. What could have been a very stressful experience for the customer and the employee, she turned into an experience with joy and laughter. I really appreciate people like her, understanding that in our humanity things happen. She stepped right in and jumped into a solution mindset. When I am there, she’s very welcoming and fun to visit with. She helps us find what we are looking for and goes above and beyond. I appreciate people like her when I’m shopping. Thank you Zahra!"

"Pharmacy cosed in the middle of the day for lunch? Here's an idea...stagger employee lunch breaks like every other business in this country. Its not like waiting forever in their line is an exciting experience to look forward to in the first place, now i get to do it it again after the entire staff has lunch. After watching how long it takes and how much they struggle putting pills in a bottle, one can only assume they all take lunch at the same time is to assist each other putting lunch in their mouths. What a joke!"

"Where do I begin? For starters when you go to the back whether it be to the pharmacy or minute clinic, you will probably not be acknowledged for quite some time. Pharmacy reps will look up at you many times but not say a word to acknowledge you. My experience with the minute clinic at this location in particular was absolutely horrible. The blonde lady (nurse practitioner maybe) was rude and has no customer service skills. She lied to my face and whichever lady dealt with my daughter to take payment lied as well. They never verified insurance with my daughter. I had pre registered and given all of this information as well. Instead nothing was updated and they just went with whatever was in the system. My daughter asked if the price was including insurance and the lady told her yes and that the deductible probably had not been met but that was a complete lie. Their was no active insurance on file. We had only ever been there maybe once. I was at work otherwise I would have been there in person for the appt. I did everything right and they did not do their job and then refused to take any responsibility for their errors. I would LOVE to talk to someone more about this because I am absolutely livid on how the situation was handled. Their is so much more I want to say but this requires a conversation. Several days before Christmas and I'm out $100 instead of my $15 copay because these ladies did not want to do their job. I will NEVER come to a minute clinic again in my life. Sad thing is I had choices when I scheduled this appt with Minute Clinic. If you make a mistake, own up to it!!!!!!! If you are a liar and don't know how to take responsibility for your actions then you should probably go find a better fit of a job. Maybe not dealing with people."

"Would give it zero stars if I could. I have been a CVS member for years. Don't go there alot so I guess they deactivated my card. Now when I give my number which I have always used in place of my card it can't be found. Went in today and to begin with their Halloween is STILL ONLY 50%. Now Walgreens was 60-80% the weekend following the holiday. So CVS is not offering much of a deal. But I found some stuff I wanted along with other merchandise that was not on sale. Probably $200 or more. Got up to register, and because the girl couldn't find my account, she DEMANDED I pay FULL PRICE for CLEARANCE ITEMS! Who does this!?? She would not assist me with a new card, but she just refused to sell to me at the posted clearance price. She had trouble assisting the couple in front of me and took about 15 minutes because she didn't seem to understand the customer or how to help. Then, when I was up next, she rudely ignored me and answered the phone. She was on there for over 5 minutes and did not apologize! Since she would not give me the posted clearance price, I told I did not want anything then. This place just lost a cusomer as i will NEVER RETURN AFTER BEING TREATED IN THIS FASHION! I know CVS like others is struggling, and they long ago closed the one by me. It seems they would go out of their way to keep customers not rudely turn them away and run them off."

"They literally have everything that you need in this place. Unfortunately people know that and it is somewhat busy but not all the time staff is super duper duper friendly and we'll help you with you need. I wish it had a drive-thru though. Pharmacy really cares about you. I wasn't able to pick up my medicine early but unfortunately it's a narcotic and I totally understand. When they will definitely help you out with that as far as trying to get a hold of your doctor and so on they really do care about you and they really do help I love CVS!"