McAlister's Deli

"This was my first time at this location. I placed my order at 12:02pm and waited for my name to be called. A customer before me waiting walked up to the counter and asked about her food which was sitting up on the shelf. I walked up after her and my sandwich was just sitting there. There were two people making food in back , a man standing on the side where the cooks were doing nothing but arranging the food on the counter. There were two cashiers, and one worker carrying food out to tables and another girl packing on line orders. No one had on gloves and they were touching the customer's plates and utensils. So the man in back should have at least called out the to go orders. And when the one cashier was bagging to go orders the girl making on line orders told her to get on the register and she saw the lady was doing something. This location needs organization and direction on getting customer's order to them. My sandwich meat was cold in the middle. I had to wait until I got home to put in the microwave."

"I did a mobile order and ordered 3 shareable ultimate nachos and a spud max. I’ve had the nachos before and fell in love with them. I wanted my children to try them too. The spud was going to my first time trying. I ordered extra cheese dip for all 3 nachos. Picked my ordered up and made it all the way home, to have no cheese dip at all. Called the store and drove 25mins back to the store, for them to be closed. Called and reported my experience. All I received was an email apologizing and 1500 points. 1500 points doesn’t equal nowhere to the $30+ dollars I lost out on. I responded to the email expressing my concerns about replacement. A week later, have yet to receive a response. I will not and can not patronize a business that refuses to correct their wrong"

"The staff was pleasant, however my order was taken at 1240, I did not receive my meal until 135 and that was after checking twice. There was only one person in front of me and two behind, so I would say the restaurant was not busy, so I can't fathom what took an hour to receive my meal. When the meal was brought only got a sorry. Wish I would have read the reviews before I went as I saw other customers that complained about the wait time. The food was good and I won't say that I'll never come back but they must do better. This experience has caused me to rethink whether it is worth it or not."

"We like this location because of the tasty food and decent portion size, even for the pick 2. Well today changed that. The portion sizes shrunk immensely and what was provided was embarrassing. I ordered to go and after I picked it up at the counter I thought the bag felt light. Went back in and let them know they forgot a bowl of soup and all the dressings for the salads. An employee said she just made it but it clearly was forgotten. We won’t be eating at this location for some time. Hopefully it gets better but it was ridiculous for the price we pay. The pictures say it all. The salads were tasteless and that is usually not the case. The employees weren’t bothered by the fact that they actually had to work and that the order was wrong."