Enterprise Rent-A-Car

"If we had an option of zero stars you would’ve received zero. My husband and I are professional movers. We use Enterprise as often as possible. (The only time we do not, is when they don’t have availability of what we need) The customer service we received today was horrendous and completely unacceptable! Our first clue to find another option should have come after my initial phone call to see if it were possible that my husband drop me off so I could pick the car up. He immediately told us we would not get credit for the reservation if my husband wasn’t the one picking it up. (Because he would have to scan my ID and change the reservation. We’ve done this SEVERAL times because we drive a tractor trailer and clearly that doesn’t fit in the parking lot. He had zero empathy or resolution on the phone, it was nope sorry. However, due to the nature of reservations in Branson we needed to get a vehicle. We arrange to have our trailer dropped and drive the semi to the back entrance of the Branson, MO Enterprise location. We walk in and get a not so welcoming welcome, and Name the reservation is under. So I tell him and he begins to ask for the ID of my husband and how we would be paying. I let him know that I filled all of that out online (because Enterprise states this expedited the process for pickup) Sean replies with, this is what I need to proceed and so on. Then he asks if my husband lives at the address on his ID. Which we say, we filled out this information online to expedite his process. He was so rude and condescending and then says the same about how we are paying. Which we say, credit card and these are all questions and information we filled out already. He couldn’t care less, then it came to our insurance and I said I had to look it up on my phone. Sean then decides to keep pushing the fact that HIS policy is this or that (about checking the information after we already filled everything out online to EXPEDITE this process) My husband says, that’s fine let’s just get this finished. Sean keeps on going and going and then pushes the ID & credit card back to my husband and says, I’m not renting to you and I do not have to. This is complete nonsense. It’s very unfortunate that he ruined HOURS of our time, money, reservations etc., Did I mention we move Executives of Enterprise? I’m sure they would be appalled at how we were treated today."

"Honestly I don't want to give them any stars at all. We had a car break down and needed a rental. We were suggested this and decided it would be a good plan. (We are from Kansas on vacation for spring break) So when we got our tow for the car, we got a lift to the place. Waited for 15-30 minutes just to be told that we need a credit card. We have a debit card... Terrible not happening. Also can't have any out of state licenses. Never recommending this to anyone. Don't go here."

"It was such a pleasure to have been blessed with the assistance of the beautiful and kind Sierra! I had to bring my car to a body shop and have never gone through this process before but she picked me up and took me to the rental agency and hooked me up. She is very professional, helpful, accommodating, educated and bright and made this day the best experience it could possibly be! Thank you!"

"Everyone I was in contact with at Enterprise Car Rentals in Branson, Missouri were friendly, helpful, and very accommodating. My car was being repaired so they picked me up from the body shop, took me to Enterprise to complete the paperwork, and gave me a very nice vehicle to drive. When the repairs to my car were complete, I was able to return the rental vehicle and they gave me a ride to the body shop so I could get my car. Customer service was top-notch and so was the vehicle I got to drive! Absolutely no hassles. I highly recommend Enterprise Car Rentals in Branson, Missouri to anyone needing a rental."

"I was very happy with the service at the Branson office. Sierra handled everything and was courteous and efficient. The gentleman who picked us up at the body shop was very nice, and the young man who dropped me off was equally so. I highly recommend waiting for the option to speak to a local rep... hit 4, then hit 2. They will answer when available and take care of you. DO NOT expect proper service by reserving online. I took the extra steps and was pleased. I believe you will be too. Cheers!"