Jiffy Lube

"They let me know about all the specials running. I saved some money and got a better quality of oil put in. Plus, I didn't know where to put the radiator fluid since it's a newer car, and they showed me... the guy even put it in for me so I wouldn't mess up my shirt!"

"Took over 45 minutes to get a oil change. When I presented a coupon that I received by email the technician said I couldn't use it because it came from another JL, after haggling about it , he finally took off the $34 coupon. Just a Kluster."

"This used to be a good place to go. I went there today & I always bring my own oil (b/c I use Castrol) & this guy tells me that it is "European oil" & they can't put that in my vehicle. It is the exact same oil they put in it the last time I had it changed there!!"

"No attention to my needs as a customer were met. Came in for an oil change was told the fleet company wouldn’t approve it(which happens and can be dealt with) but had approved a spark plug change and started before an estimate was given. When I asked about the price of the repair. The response was “who cares they already approved it”. It was clearly seen as an opportunity to make extra money rather than to take care of my vehicles needs. The time estimate I was given was also significantly off. I was told it would take the same amount of time as an oil change. I watched at least 4 oil changes be completely before having to track down the CSA to ask for a time estimate. Also replaced windshield wipers without my permission. I’m extremely disappointed in the lack of clear communication, as well as spending an hour and a half in your waiting area without getting my oil changed, which is what I showed up for."

"Came in to have a noise/rattling checked out. I assumed it could've been a strut going bad. Dan Conley checked me in and came back with an estimate of $1300.00. I asked 3x so the noise is the strut. He assured me 3x as well that it indeed was bad. 3 hours later I pick up my car and the same noise is very apparent. Pulled back in spoke with Ashleigh the onsite mechanic. She immediately states... "I was just told you needed new struts and shocks, not that you had a noise" She then goes on to look around the vehicle trying to find the problem. She asked me if we could leave it there and she would look at it the next morning because her shift was over. This work also required my car to get an alignment following their work. I decided to take my vehicle to Burnett Automotive up the road. They identified the rattling/noise and provided a quote to fix my sway bar connection for $350.00. So I've called corporate filed a formal complaint. The franchisees/owner was supposed to call me Monday. Never heard so called corporate again and they asked me to give the franchisees/owner 3 days to contact me which was by Thursday and no word. So this business is clearly okay with blatant lying and theft. ** on my invoice it even states that Dan Conley did a thorough inspection of my vehicle. Clearly not as you would've investigated the problem further. So all in all. I wasted $1300 on suspension that NEVER needed replaced. Burnetts fixed the damage to my alignment you caused which was $130. And also fixed the noise which cost me $350. This won't end well for the business. That I can assure you."