Long Motor Corporation

"Stephanie Ortega was very helpful great service"

"Absolutely the worst customer service in the aftermarket industry. Would way rather cancel your order than work to help resolve the issue. Please do not put any trust to completing a job (either personal or customer) with these people in mind. THERE IS NO EXPEDITED SHIPPING AVAILABLE!! GROUND ONLY…. Really? Ps. Note the catch all excuse at the top of their page that lets you know your parts will be shipped whenever they feel like it. Please use the other companies so you don’t blow deadlines and miss shows like me and my customers"

"Worked here for over a year. Only stayed for my coworkers' sakes. HR is a joke. The company treats their warehouse workers ane call center employees like trash. And upper management won't even listen to their employees on how they can retain staff for more than a week. They have ONE good supervisor. The rest are in a clique and will let you get away with anything if you're friends with them Don't bother unless you ABSOLUTELY CANNOT shop elsewhere. And DO NOT WORK HERE."

"Terrible Customer Service and Quality Control. Four recent purchases all have mismatched parts. No one that you speak with has any comprehension of automotive parts nor how they function. - The spring compressor does not work - Customer service states " you will have to try and find a youtube video" Im a certified automotive technician and you cannot put a 14" bolt into a 10" space. Spoke with the manufacturer and had to cut these to 6" and 8" - Ball Joint kit (4) all mismatched - Different manufactures parts look and perform different - In layman's terms - When you buy a set of Goodyear tires (4) and they give you 3 and a 1 cooper, would that odd, look odd, perform differently - Stainless Steel Brake line "Kit" - Ordered this for "Dual/PWR" - They sent a set for a single system. Did not understand that there are more pats to a dual system, and due to their lack of understanding the "kit" had to be shipped back. Purchased from a different company that understood this in a 5 minute conversation and will be here in 2 days. It took LMC a week to figure out that they have no idea what is advertised in their catalog - Just started to rebuild my front end - 3 tie rod ends from one manufacturer and 1 from a different manufacturer - Used to have a good discount for veterans, now its somehow variable and only on certain parts Moving forward I will definitely Weigh the discount vs spending a little more and getting the quality, customer service, and knowledge that all customers deserve. Customers deserve better,"

"Terrible Quality Product > This same crack occurred on my black set and my gray set, both within 1 year after installation. I will never buy this part again: PART # 38-2509 FRONT DOOR PANEL SET 1981-87 CHEV TRUCK $169.99"