Van Collision Center

"Liars and do not keep you in the loop on your car. I first filled out paper work, to get literally just my front bumper repaired from a raccoon, almost 3 months ago now. i hadn't heard from them in 2 months after they had told me 2 WEEKS. I had to call them after the 2 MONTHS and ask what was going on. They very conveniently had somehow gotten my parts THAT day I was calling 2 months after filling out paper work, that seemed weird but I was just happy they were finally getting my car in. I then took my car in, they told me 5 days. 5 days passed and I had heard NOTHING from them again so I called and they said it wasn't going to be ready until some time the next week, okay. So the next week I get a call saying my car would be ready the next day. The next day comes around and I hear NOTHING i had to call an hour before they were closing for them to tell me it wasn't going to be ready that day. To say I'm frustrated is an understatement. I will never be back to this body shop or even anything associated with the Vans shops in general, please save your time and money and go else where."

"Very professional and car delivered as promised. Kept me informed along the process."

"Extremely unprofessional, we had severe damage to our car during a storm. Our insurance agent spoke with Jadey and had been promised our car would be seen within a week which was when they had availability. We tried calling Jadey multiple times to schedule the time to go in and drop the car off, but were sent to voice-mail each time. After leaving a voicemail and trying to contact Van Chevrolet multiple times we went in to the collision center physically. When we arrived we met Jadey and she explained how she LIED to our insurance agent about being able to get us in quickly and told us we would have to wait over 4 weeks until the mid July. She LIED to our insurance agent and us just to try and get business, now we will make sure to never ever come to this collision center. She explained and tried to excuse her LIES by insing that the car we drove for them to see there was not drivable due to the sunroof being broken(we patched it up temporarily). I would not trust someone who lies about being able to fix my car and wasting our time with the actual repairs. Horrible customer service and zero respect for a customer. I wouldn't suggest anyone ever get repairs here."

"They're good at getting back to you every Tuesday and Thursday, other than that The wait time is atrocious. When I sent my car in over 5 weeks ago for repairs they said they had all the parts ordered, then I recently got a call saying they had to order new parts. I'm not sure how expensive this is all going to be at the end of the day, I'm just glad my insurance is covering most of it."