Aloha Glass

"I ordered tempered glass shelves. They came early and were good quality"

"Horrible customer service. Kept telling me they were going to come out and would never show. After two weeks of waiting around and calling everyday they finally tell me they don’t do work in Milwuakie anymore? Ok? That would have been nice to know when I scheduled it and kept getting told” someone will be out tomorrow” I waisted weeks when I could of had a company that knew how to do their job come out."

"We had a stellar experience with Aloha Glass. We initially went to them on a recommendation from our contractor to replace the glass in some new cabinets. Took the doors in, and they had them back to us the next day. Work quality was spot on. This got us thinking, maybe they could replace the single pane, 1970's, green-brown, gross, glass flanking our front door, that has been making us sick for the last 19 years. We called them up, they came out the next day to measure and estimate. After about a week they were back to install double-pane windows to match the work we already had them do. Service was exceptional! Tim did a great job! Even though our house sucks and consists of zero straight lines or right angles. Highly recommend. Thank you Tim (and the rest of your team) for helping us remove the sickening green glow from our entry-way, and for making our kitchen look awesome."

"I need to counter the barrage of negative reviews with my own experience because the service I got was outstanding when it was all said and done. Full disclosure, I was not in any rush to get my job done and it really was kind of difficult to get a hold of anyone over the phone. I never attempted to go to the shop. I requested an estimate in early May and someone came by two days later and did the measurements. I didn't hear back until I called them myself after about three times. They gave me the best price among 2 other bids. I said we could move forward IF they sent me an email with the bid. I never got the email. Two weeks later, Scott calls me to schedule installation because the glass had arrived at their shop. I was taken aback because I didn't formally agree to the job and really contemplated declining them esp after reading the reviews, but I decided to take a leap of faith. Scott offered next-day installation and Tim arrived as scheduled. Tim was incredibly nice. He did the whole thing himself and as far as I can tell, he did an excellent job. He even waited to let me clean the window before he put the frame back. Just an overall pleasant experience. We spoke about the reviews online and I understand where he's coming from. Tim works hard and loves the company his family built. That said, I understand where customers are coming from as well. I think AG could revisit their administrative practices because it really is unorganized. But if you do get a hold of them and once they do show up, they are the nicest and most respectful people -- rare in this community these days. The glass looks great."

"Stay far far away. They were recommended to us by our realtor and we never thought to check online reviews. They came and installed our windows, but didn't install one correctly (and claimed it couldn't be fixed until pushed by my wife, and yes, they were able to install it correctly), and then severely damaged the doors we had glass being installed into. They said "they told you you'd need to paint right?" uh, no, they didn't. I contacted them multiple times, finally got hold of someone who said Scott (the owner?) would contact me and to send photos through of the damage. I did that and never heard anything. Called up to 10 times over 2 weeks, no one ever answers their phone, responds to voicemails or to emails. Meanwhile we finally got a general contractor out today to fix the damage they did and they pointed out the glass hadn't been sealed properly and water would be getting into the door. What a nightmare."