Western Bikeworks 5741 Northeast 87th Avenue, Portland, OR 97220

"I've been a loyal customer of Western Bikeworks for several years, and I can't praise them enough. Their impeccable customer service, fantastic loyalty program, competitively priced products, and reliable shipping have made each purchase a delightful experience. What truly sets them apart is their dedicated staff. Every time I've interacted with their team, it's been a pleasure. They tackle any issues with efficient and practical solutions, making the occasional hiccup feel like a minor inconvenience. Most recently, I had to utilize their warranty service for my Kask Protone helmet, and I was blown away by their professionalism and outstanding communication. They made the process smooth and stress-free. Western Bikeworks, you've consistently exceeded my expectations. Thank you for your unwavering commitment to customer satisfaction. I wholeheartedly recommend them to anyone in need of top-notch cycling gear and service."

"Ordered a helmet retention system, cost me $18 shipped. Received quick and in great condition. It unfortunately did not fit my helmet and I needed to return the item. Upon completing their return procedure, on their website, I would be issued $5 back. They charged me $4 to ship it to my house but nearly $9 to return it. I would not even receive half of the cost of the item upon this return. I was told it would be better just to keep it cuz I'm not going to find shipping cheaper anywhere else… I did though."

"Was super glad to find the tire that I wanted. I paid for UPS Ground as it showed delivery a couple of days later. I got a confirmation for half my order (the tubes) which arrived on time. I had to call to get the info for the actual tires. The guy on the phone was super bro-tastic and not terribly helpful. I am hoping that my tires arrive tomorrow. Not a great experience..."

"Don't really make negative reviews, and it seems like the brick and mortar bike shop is filled with excellent people. Poor experience for me with the online side with a transaction. Probably a fluke but figured I'd share. Read the fine print on the returns policy. Overall, (if you're not local) maybe just shop with another online retailer or visit your local bike shop. My experience with Western Bike Works, Velotech Inc, and Nate from sales was a solid reminder."

"Great service, great selection. Easy to order from. The sales team is knowledgeable. Their fitters helped me find a comfortable position without trying to sell me all sorts of new stems/posts/bars etc (first time fitting, so don’t have a comparison). I haven’t used their shops for maintenance/fixes, so can’t comment on that. Thanks Western Bikeworks!"