Duluth Trading Company

"I've been an avid Duluth fan for years now. I've always had good service and sizes were predictable. I loved Duluth so much that it's the only company I buy new clothes from. I literally buy all my other stuff from Goodwill, unless I need something nicer or more durable and then I go to Duluth. I live in WA so there's not a store near me and I have to make all purchases online. The last order I placed with them took over ONE MONTH to arrive. I asked why it was taking so long and they said items were on backorder. There was no indication that items were out of stock, let alone backorder. Furthermore, I never got an email indicating backorder, so I was just left to guess for a month. When I emailed Duluth about this they gave me a pitiful excuse and did nothing to try and make things right. In fact, they never responded to my 2nd email and just started to ghost me once I told them I was disappointed. Also upsetting, to a much lesser extent, is the sizing changes. I have been ordering the same size of their foreman pants for years and they've always been spot on. The last set I got were much too large and I had to exchange them for a smaller size that I would not fit into for any other Duluth order, or even other companies. This exchange is what took Duluth over one month. For the price I pay for their clothes, I expect better service. I'm disappointed in Duluth enough on how they handled the situation that I'll seriously consider other alternatives in the future."

"There are not many of the Duluth Trading stores in this area so feel lucky when you battle the crowds at Jantzen Beach that you are not driving to Eugene. My wife had to fix an online order gone bad so we made the trek. The service was good and the selection was very good. Everything we needed for the holidays was there and the order was straightened out. Their clothing seems to be a pretty high quality and sizing is pretty true."

"My man orders from here all the time. I just made my first order this week for his birthday, and I messed up. I called customer service and was blown away by the level of customer service! I didn't know that anyone in retail had such great service anymore!! They fixed me right up, even though it was my mistake. The products are superior as well. If anything isn't perfect, they make it right, no hassle. Also, the Armachello undies are the most comfortable undies I've ever worn."

"Excellent service, as always. I lost a gift card that I bought for my sister and they did not blink an eye helping me find it and resend it to her. I’m impressed every time I deal with them and the clothing is excellent quality. I highly recommend the gardening vests, mine looks as good as the day I bought it and I use it constantly (great for dog stuff)."

"This is a Big store. They have so much to offer. You can even buy stuff for your car and dogs here as well as presents. The employees are super nice. It's nothing like a mall store ( thank goodness). Sizes to fit almost everyone. You can even order online and have it sent to your home or picked up in the store."