Claire's

"I wouldn't even give it one star if there was an option to go with -0-. I was just there this morning at the Valley River Center store in Eugene. Saturday, around 11:30 a.m. There were two employees there. I had seen a locked display elsewhere in the mall of Christmas earrings offered by Claires and went in to ask if they had any of those in the store. I asked very politely, not presuming or asking for any favors. Employee behind the register went from zero to 100 in rudeness in 1.5 seconds. I was flabbergasted. She went into a rant about how those dispays were locked and can only be opened by mall staff, etc. I said, "I wasn't asking you to do it, I was just asking when those earrings might be available." She was extremely dismissive and rude. The other salesperson standing there wouldn't even look me in the eye, and just kept her back to me - was this manager and employee and employee was afraid of the manager? I got that kind of vibe. Needless to say, will never darken their doors again. She could have said the exact same thing to me but in a kinder voice."

"Woman piercing was rude, aggressive and tried to push us to buy things that were overpriced even after we politely said we weren't interested she got aggressive and was slamming things around all throughout the piercing. Made stereotypes about me and would not stop pushing a more expensive rapid care solution that I have use before and WAS ALLERGIC TO. We stated this politely but she would not stop trying to got us to pay a ridiculous amount for what we didn't want. Pierced with the wrong earrings as well after confirming with us which pair was wanted by still charged for th morning expensive pair we did not want. Highly dissatisfied."

"Have always had a good experience here. Got my first 3 lobes done and have never had any issues. Some things can be priced high but can’t do anything about that due to the company needing to make money and prices are going up everywhere you go. Very clean and organized store compared to other ones I’ve been to. Staff is always super friendly and always willing to help if you ask for it. Has some of the nicest employees out of a lot of the stores in the mall"

"The employees have always been super nice to me. Especially one specific lady, I wish I could remember her name but I think she might be a manager/supervisor. She's always extra nice and will happily answer any questions. I go in there to buy squishmallows and they usually have some!"

"We were a walkin to see if my daughter could get her ears pierced on her birthday as the place we had an appointment with was unavailable. The manager was extremely nice , educated, and helpful. She was able to pierce my daughter right away . She first explained to her what she was going to do . Then she educated her on how she would need to take care of her newly pierced ears. She was very patient with us as we were quite indecisive in picking out the new earrings. She sanitized her hands and put on gloves , the sanitized my daughters ears . It was a great experience from start to finish ! So glad we ended up here !"