SmileCare of Oregon LLC

"Everyone there is extremely friendly. I'm not experiencing what the other reviews have to say. My billing is correct. Smilecare staff were willing to reschedule when my anxiety acted up. I'm really glad I found this place. When I communicate my needs, they listen. Treat people with respect, and you'll get that back. I highly recommend."

"SmileCare of Oregon is neither prepared, nor capable of handling OHP patients, although for some unknown reason, they seem to believe they are, and continue to disappoint OHP referred/assigned patients. My experience with them was beyond atrocious. I would not recommend any of their services. I scheduled my first appointment with them for their first availability, which was to be January 11, all the way back in October 2021. Today, January 7th, they called to inform me that they didn’t take my insurance, and they were going to cancel. I called back, and spoke to their office manager, who said that I would need to contact OHP and get that figured out before 2pm or they’ll cancel the appointment. I was able to get things straightened out with OHP on their end, and they said that the dentists office would now show coverage, but if the system didn’t show yet, to have SmileCare call them. So I spent the next 2 hours trying to contact SmileCare, and finally drive to the office. The dentist answered, and after explaining everything, she checked their systems, but it still showed I wasn’t covered. I told her to call the OHP/insurance to confirm. Her answer was basically that a verbal agreement wouldn’t guarantee that they got paid for my appointment, and they canceled it anyway. Don’t go here, even if you’re not on OHP. I will not be treated like a second class citizen. Solidarity in numbers"

"HIGH MARKS from this retired healthcare professional! My own dentist was on vacation and I had a dental emergency. This doctor was IN and not only managed the situation, she and her team went above and beyond to see that I was comfortable as they dug in to find the source of that deep, dental nerve pain. Detail oriented team that I found to be exceptional with professional, compassionate and THOROUGH organization and staff. There's also a wonderful sense of extended family/community there. Easy to find along River Rd, immediately N of Manbrin on the west side. Look for the lovely sign with the Iris (if u miss it you're going too fast!!). BTW, excellent pandemic protocols, too, which is very appreciated by this first time Grandma! They have my gratitude and trust."

"My oldest had some work that needed to be done and she referred us out to a pediatric dentist. The pediatric dentist gave us her recommendation of what he needed. Our dentist then said, nope I referred you to the wrong person and sent us to an oral surgeon where my son was screaming and crying so much that they couldn't do the work. We were AGAIN referred out to a DIFFERENT pediatric dentist. They gave us the same list of work that needed to be done as the first pediatric dentist we saw. Our dentist received the list of work they wanted to do and denied all but one thing. One single extraction, not even a spacer so his teeth wouldn't crowd before his adult teeth came in. I switched to a new dentist and at his FIRST appt they recommended the same treatment recommended by the other 2 pediatric dentists, approved it right then, and said someone would call me to get him scheduled. Why was that so hard? I had a hot exposed nerve. They had to shoot medicine directly in to the nerve. I was crying and groaning because well....it really hurt...and she literally laughed in my face. I will say the staff there have always been great. It's just the actual dentist we've had problems with."

"Good experiences here so far, only downfall is time to get in! Place is super clean and very friendly."