Gills Point S Tire & Auto - Salem

"I Went here a little while ago to have new tires mounted on my Jeep and an alignment. My experience was pretty terrible. One of the gentlemen (I can’t remember his name) was very kind and informative, but the other guy I had to deal with was so excited to ridicule me about all sorts of things—I believe his name was Matt. First, he looked at my tires and misread something, so he came into the waiting room and announced very obnoxiously (almost like it was a Victory for him… Weird right?) that I’d bought the wrong size tires and that they would not fit. It was a little embarrassing because there were other people in the waiting room and he REALLY found that hilarious. So I politely asked him to double check his computer because I was sure I bought the right size. After a little more lecturing and distasteful ridiculing (still with the entire waiting room as our audience) he double checked his computer—lo and behold, they were the correct tires! Who would have thought he made a typo? At the time I was very upset with being talked to like that and I was probably WAY too polite. So we proceed with having the tires mounted. :) They came and got me when they finished and they showed me that while the tires do fit the rims, they’re rubbing the bumper and catching on it. I’d already accounted for having to do some minor body trimming through another auto shop. But Matt was extremely happy that my tires were rubbing. He even did a little victory dance—it might be hard to believe, but I actually have that part on video and I am able to share it. It was almost like a little boy declaring “I told you so!” Three or four times, he reminded me that he told me the tires were too big, even though the only reason he thought they were to big was because of the initial typo that he made. When he finished his little tirade, I asked if we could move on and do the alignment so I could get home. He said that they couldn’t do the alignment because the tires were rubbing, which meant they supposedly “couldn’t turn them all the way” (which was a pretty cringeworthy exaggeration). He also told me that no tire shop would do an alignment on them either BECAUSE of this. So I left and went to Les Schwab. Guess what? Les Schwab did my alignment for me and there was no issue. :) Even better, the alignment actually stopped almost ALL of the rubbing (Matt said there was no chance an alignment would help). I didn’t even need to do the body work I had planned. Anyways… You’d think someone at a tire shop would be a little more knowledgeable about these things. I’m wondering if he was so embarrassed about the typo he made initially, that he had to find some way to grab onto his slipping ego, and convince me that I was still wrong LOL. On a better note, Gills Point S did at least manage to put my tires on right! Their prices were also cheaper which was nice. Everyone else in the shop was normal and courteous, it was only that one person. Gills point S is perfect if you’re looking for cheap service, but don’t expect to be treated like you have your own brain."

"Update: it seems Matt isn't there anymore. I stopped in today to get my tires rotated and it was like a ghost town. The individual who rotated my tires was polite and professional, but the man (I think his name is Troy) looked angry and wouldn't address me at all. Not what I would consider to be a good representation of the company. I hope this place doesn't go back downhill like it was before the previous manager took over. Matt was exceptional! He provided excellent customer service! I'll definitely be a returning customer."

"The crew at the Salem location is so great! They treated me with respect and were very thorough in fixing the issues my car had. I had a terrible experience at the Keizer location and came into this shop with low expectations due to how I was was treated at the Keizer location. The communication and transparency here were fantastic and they made me feel like they truly cared about getting my car fixed correctly. I was never treated like I was a burden and they did such an amazing job at fixing all the issues caused by the “repairs” from the Keizer location. They also took the time to make sure my car didn’t have any other problems that were unsafe for me. Matt and the rest of this amazing crew were fantastic and I don’t have enough positive things to say about them. This is the only place I’m ever bringing my car if I need anything. Thanks again guys, you’re all Amazing!"

"Troy and his crew did a great job making my Toyota pickup steer like new again! I've been chasing a clunk that I could not figure out for a long time. They replaced the Idler arm, Steering Dampener and wheel bearings in the Rt Ft of my old Toyota and it's like new again with no clunk!. Great job guys!!! Keep up the awesome work and great customer service!"