Costco Tire Center

"Probably the WORST experiences that I have had at a tire store in my life. We had been buying our tires at Costco in Salem. I am sorry to say that the customer service that we received was terrible. On top of that, we had a tire that was supposed to be replaced under warranty due to side wall damage. We picked up the car and I did not notice it until a few weeks later that the SAME tire with a cut in the side wall was STILL on the car. We paid the pro-rated difference on the tire as well. Unbelievable. We were so busy dealing with things going on in our lives (my wife on chemotherapy) that I never went back and confronted them. My experience with their staff is that they acted like they were doing customers a favor by them being there. No smiles. They acted like me and others in the waiting area were invisible. We were just ignored. Then, when we needed help, they acted like we were taking advantage of the warranty. Oh well.... We're NEVER going back to Costco. Oh yeah. If you want a tire store that has AMAZING customer service and great prices, go to Discount Tire on Lancaster. I guarantee you that when you walk in the door that you will see what I mean. They're AWESOME!"

"HUGE shout out and thank you to Mike. I popped my tire on my way out of Costco gas station at 8:15 am, slowly drove over to the tire center to wait until they opened at 9:30 to get some help since it was pouring rain. Mike happened to see me drive by and offered to open up the garage early to get my spare on. I think he would’ve helped me get a new tire but I’d made a big dent in my wheel. I’m so appreciative of his help, he totally saved my day when he absolutely didn’t have to."

"when we got out of costco, we discovered that one of our tires was flat. Mike and the other tire center employees had us pull up i to the tire bay and took care of changing our flat for us, took maybe 15 minutes total. great customer service, and we really appreciate them scooting us in last minute to swap our spare onto the van for us!"

"Saved a ton of money on a set of tires and they're great, but the bargain was not worth all of my wasted time. Terrible customer service and they are slooooooow. Nearly an hour and a half for a rotation and balance when they told me less than an hour when I dropped off."

"Prices are great however for us olders just be prepared, no waiting room (meaning you sit at the food court at the other end of building), only access to tire center is by going through the huge store. Only way to communicate, while waiting, is by phone (which we do no always carry). What they lack in convenience they make up for in price. That being said consider making your own arrangements to drop off the car if getting your 10,000 steps in, or sitting at the food court ain't your jam."