Damerow Ford Service

"They took great care of me and my car when the turbos shelled out into the engine. RIP, my lady... lol Robby went out of his way to get an Uber for my girlfriend and I to get a rental car. Dameron stored my car until I could arrange towing and assisted with moving/loading the vehicle upon pick-up. Thank you, Robby and team!"

"They scheduled me an appointment without checking if the part was in stock. Then waited 9 hours after I dropped my car off to let me know. Jose is either totally oblivious or just genuinely does not care. Really, when I tried to get an accommodation to have it done while my daughter is at school on my day off (so I wouldn’t miss work AGAIN) he made it sound like it was all taken care of. But then I’m the one who had to call back over and over to facilitate things because he bailed for lunch and apparently didn’t mention it to anyone else. I really wanted to complaint to his supervisor, but you can barely get ahold of Jose, much less a manager. The only person that EVER answers the phone can only transfer you to various voicemails. So frustrating, and not even a hint that the people working there have any idea how bad it is or care at all."

"Called them last week to schedule my 40k miles service. This included an oil change, tire rotation, and a new cabin air filter. When I asked what the cost was on the phone, they said 89.99. Go in for service today, and they have no idea why I am there. I tell them, and they say great. Service took just over an hour (they previously estimated 1-2 hours). When it's time to pay, it comes to $175. When I questioned it, they said "well they are wrong." Offered me a $10 discount if I wanted it... I had to say "yes, I want the $10 discount..." not sure why anyone would turn it down. Before going in for service, get their quotes in writing. Also, to their service team, I would suggest not setting appointments for when you open as people were still arriving as I was there and were not ready and still getting ready for the day. Suggest giving the first time 15 minutes after open to give your staff time to set up and be ready."

"I have a 2014 Focus with just over 39,000 miles. It's been grinding for several months, intensifying at higher speeds. I thought it was the transmission. My friends who have been into high-tech cars for decades recommended Damerow Ford Service, since they have their cars serviced there. Robby Ben was my Service Advisor; I already knew him so it was a nice surprise to see him again. Despite being very busy Robby called me back shortly after I left a message for the Service team and invited me to come in the next morning. I left my car there so he could check it out; he did an excellent job, taking it out on the road to hear what I described, then checked with their sound-detection equipment to be sure my transmission was fine. Instead, it was a wheel bearing, so worn it was nearly ready to seize. That's why it got louder at higher speeds. Robby could just as easily have told me it was my transmission and charge my Extended Service Plan for a phony fix, but that's not who he is, and it's clearly not how Damerow Ford does business. He and Damerow Ford clearly treat their customers with integrity. Robby got to my car right away, fixed the problem, had a Lyft driver take me home so I could work while he managed the work on my car. It was a huge relief to know what the problem was. Robby Ben is an excellent Service Advisor - and has been since I've known him - and he's a credit to Damerow Ford. To put a bow on it, he even arranged to have my car delivered to me so I didn't have to arrange to go back to their shop to pick it up. It's a pleasure doing business with Robby and Damerow Ford."

"Carlos Martinez, service manager, doesn't return his phone calls. Had 3 work trucks have transmission fluid changed and they don't drop the pan to replace filters. May be industry standard but from a logic standpoint this makes no sense. Would discuss with service department but can't get a call back."