Les Schwab Tire Center

"My low tire indicator came on as I was getting ready to head out of town, so I stopped in Les Schwab to see if they could check my tires. I didn't realize they have a designated spot for free tire pressure check and fill. Wow! It was pouring rain and the employee came right out and greeted me with a smile, checked my tires, aired them all up to specs and I was on my way! Wonderful customer service!"

"Getting air Waited 20 MINUTES! BUT THEY WERE BUSY! so can't blame then .wile sitting there saw the guys hustling to do the job well. Thank you Les scwab."

"I was actually in shock…the girl at the counter just looked at me and smiled, and said “No charge”. Stopped to have them look at a slow leak in our Jeep tire. They inspected, found a screw in the tire, pulled it, patched it and had us out the door in roughly 15 minutes. Our lucky day…or just really good customer service? Service tech and the receptionist were both very friendly and if I could have given them a 6 star review I would."

"Stay far, far away! I've been going to Les Schwab for years, and this was by far the worst customer service I've ever experienced. Waited two weeks to get an appointment for new tires and an alignment. In that time one of my tires went flat and we had to put a spare on. We called to see if Les Schwab could put the new tires on early and just wait the few extra days to do the alignment and was told it would be $135 an hour and would take about two hours to change the tires (in a parking lot about two miles from the shop). We decided to keep our existing appointment and just put a spare on. At the appointment, the tech came out and asked for the key to the locking lug nuts, I explained the the dealer had not provided one and we had had to use a socket to get the one off to put a spare on, and could he please replace the other three with standard lug nuts when he changed the tires. I was told yes, but it would be $70 to do so, which I agreed to. After almost two hours (and everyone who had come in before and after me having already been helped and gone) they came out and said I was done. I paid $576, and he explained the warranty, telling me twice that if there was any kind of pulling or if things felt unbalanced to come back in and they would fix it, since the alignment was under full warranty. When I got back to work I happened to glance at the front drivers tire and saw that they had replaced the lug nut with a regular bolt nut. All the other tires had five lug nuts, but the drivers side had four lug nuts and a bolt nut. I pulled out my paperwork to see if they had indeed charged me the $70 lug nut fee and saw that they had, but below it it said that "Alignment was good. No need to move anything." They had charged me $110, and explained a warranty for work that was not done. All four tires showed significant uneven wear, the car did (still does) pull to the right anytime I let go of the steering wheel, but they claimed the alignment was "good". When I called the shop to ask about it the assistant manager was very rude, and told me "If you have a problem with what we did come down". When I did take the time to drive the half hour back he said that the tech forgot to update the bill, but the alignment was fine. I said the tires had significant uneven wear and the car still pulled to the right, and he said he could have the tech look at it again, but that there was nothing on the tires that showed it needed an alignment. When I asked to take pictures of the tires before he disposed of them he got even more rude. When I asked for a corporate or district number he refused saying they don't give out that information. When I asked for a manager he said he was the assistant manager, I again asked for a manager and he said he was at lunch and walked away from me. The tires with "no sign of uneven wear" pictured."

"Came in to get air in my tires. Very quick very professional and wound up getting 4 new tires. Been dealing with Les Schwab for a long time and by far this is a good one with good people."