Quality Inn & Suites Port Arthur - Nederland

"Was a horrible experience I do not recommend this location. I work in the refineries for a shutdown during the day. The last thing I want is an unpleasant stay. They hit me with $84 charge for bath towels they accused me of taking. Being accused of stealing bath towels is CRAZY!!!! Save you some money and find a better option not to mention the manager was extremely rude & unprofessional doing this whole ordeal. As for outstanding bill they will never see a dime."

"Hello, I don't recommend it at all. I stayed with my two sons. They gave me a room on the second floor to begin with. It smelled too much smoke and I had to go buy flavoring. The first day they went to knock on the door. They had complained that we were making a lot of noise. For God's sake, my children were walking and of course it was heard downstairs. They didn't clean the room or even the garbage and I had to stay for work longer, but I better to leave. I can't have my children alone sitting so that the people downstairs don't bother. It's impossible. Oh, there were cockroaches and the fridge was rusty That they will pick up the towels is not cleaning and of course I would not stay there again."

"Me Robaron I've been robbed At this place I paid for 2 nights with my card, I extended 4 more days and paid in cash, they took the cash and charged my card as well. They charged me twice in cash and card, they make unauthorized charges to your card, it's like a robbery, a scam. do not pay by card. I have asked them to look at their security cameras to verify that I paid the receptionist but they don't want to. they just stole the money"

"The room smelled like smoke when I got here. 1st day, no one came to clean the room or make the bed, and the second day, they made the bed but didn't change the sheets or even make an attempt to straighten them out. I come to Beaumont every week but will find somewhere else to stay from now on."

"My check in time says 2, they say it depends on how busy they are, needed a kitchenette but we’ll just have to do without one and stay elsewhere. 15 year elite diamond member and never heard of that, but to be honest, once you get here and see the location, they did me a favor!!! Choice is getting right there with motel 6!! (To whoever answered my review) Yes you offered to move me downstairs to a room without a kitchenette, if I wanted a room without a kitchenette that’s what I would have booked so don’t act like you tried to accommodate me, it was a downgrade!! Got a very nice kitchenette at Hawthorne, cheaper also!"