Holiday Inn Express & Suites Port Arthur Central-Mall Area, an IHG Hotel 3115 Central Mall Drive, Port Arthur, TX 77642

"I was traveling for work, and this hotel popped up in my GPS. I am glad I chose to stay here. Cynthia at the front desk was very helpful. I went down for breakfast the next morning, and Eva's cooking was excellent. The breakfast was fresh constantly, very crispy bacon (none of that rubbery stuff). I have to work in this city for 45 days. I will be staying here the entire time. Shout out to Sharon for always greeting me with a smile I recommend you try this place out."

"Thanksgiving November 24 2023. Enjoyed Thanksgiving night. All very good. 2022. Watched the second half of the Dallas-New York football game, approximately 5 to 8 PM. Registration person noted I had the television with low volume with captions. She didn't mind it being louder. I normally keep it quiet for being the lobby area. Minor problem. Blame the thunder storm. Know not to blame delivery person or nearby stores being closed. No dinner type items. Past knew hot pockets. No breakfast cinnamon buns or pancakes."

"BED BUGS!! Horrible experience! And for this, I only got $19 off my rate!! They promised someone would contact me, but they never did. Needless to say, I would never stay there again."

"IF YOU WANT TO GET RIPPED OFF YOUR IHG REWARDS THEN STAY HERE This location always make check-in and check-out such a struggle. My company books my rooms all the time and put it under my company's name and I ask the front desk to connect my reward account to my stay and switch it to my name, bam, it takes 5 seconds, but alas, at this location they pretend they can't, they will come up with as many as unreasonable excuses, to a level that you can't hide your laugh at their reasoning. Upon check-out I asked for a receipt, again it takes one click and 2 seconds, but at the branch n, you will receive it the next day via email, and guess what, they didn't send out the email so I had to call and waste my working time chasing after them. However, my company had a call with their branch manager, who was very unhelpful and we decided to take our business away from their branch."