Safeway Pharmacy

"Called and confirmed they got my child's prescription and they were working it. Called to follow up voice mail box is full. Went in to follow up and told they are out of the medication and can't get it. When asked why was I told they were working on it as it implies they have the medication. I was told you need to ask if it's in stock. Terrible communication and customer service. Do not use this location."

"Slow to refill and only informed me when I came in person that they no longer fill my prescription. Staff doesn’t know how to work efficiently. I swear sometimes it looked like they were moving in slow motion. I’ll only give their sluggish staff credit for one thing: proving that not everyone has common sense."

"All the charm of a night at Inverness, the staff are surly & prone to mistakes. Called in & person on the phone botched transferring my Rx from Albertsons (same company/system), she tried to fill one that was really old & told me I had to go back to the doctor for a new Rx or pay for it OTC; I pushed back & had her check the info in the system vs the label from my last fill & it turned out I had a valid newer Rx. Made a vaccination appointment too, showed up & when I said I wanted to skip picking up the Rx that day because the line was long/disorganized & just get the vaccination, a tech named Chloe claimed there would be a delay in processing my insurance info (I used to work for an insurance company & this was a lie, ESI claims process instantaneously), they basically told me that I HAD to get my Rx first (we actually went back & forth about this for a minute) & refused to let me just get my shot. A few minutes later someone checked in while I was still in line & was vaccinated right away, before me, despite the fact that I checked in first. Waiting room carpet was COVERED in stains & the vaccination room had dust-bunnies the size of jackrabbits. Pharmacist giving the vaccine barely said two words to me, though he was chatty with the woman they chose to treat before me. Also, there are no signs or organization around queuing for Rx pick-up away from the desk, so it’s a free-for-all when the line gets long. Go to Fairley’s across the street, the money your insurance company pays for your drugs/vaccinations (anything over your copay) will stay in the community & not be sent back to a conglomerate in another state."

"I encountered extremely poor customer service when I called to transfer my grandma's medication. The lady on the phone was exceptionally rude and disrespectful. As a result, I opted to seek services from another pharmacy."

"The staff are all hard workers and have been overwhelmed for a long long time. With the strikes from the other pharmacies and everyone needing vaccines this time of the year, it's even worse for them. Safeway also recently changed their alerts text system which caused everyone huge headaches. Please be patient with the pharmacy staff, they are all doing their best. I would love to see them have more staff to help them out when needed but sometimes I suppose it's just a matter of who shows up vs how many they have hired."