Hampton Inn & Suites Olympia Lacey 4301 Martin Way East, Olympia, WA 98516

"My check in was easy, friendly. I was appreciated as a honors member. My room was very clean and cozy. Great place to stay."

"From the first phone call, Vera was helpful, informative and super polite. Once we arrived, she just exuded great customer service and made you feel very welcome. Vera is a great first impression for what turned out to be a trend at this place. Giulia made friendly conversation while helping guests with their breakfast choices. She seemed to genuinely enjoy meeting new faces. Thess had come in on her day off because the hotel was busy and she said she wanted to get in to help out her teammates. I don't often take the time to write reviews, but the staff at this hotel really impressed me. Their attitude carries over into the property. Clean rooms, clean common areas, just a very nice stay among some really friendly people."

"This was our 4th time staying here. The only reason why I gave the rooms a 3 star and overall 4 star rating was because this time around our room didn't seem to be thoroughly cleaned. Anytime we stay at places we always do a walk through and bring our own Lysol wipes and spray to make sure everything is sanitized. Upon checking both bathrooms, since we had connecting rooms one of the toilets lids was down so I lifted it to find toilet paper inside and upon flushing it didn't flush properly. It was clogged. I reported it to the front desk and maintenance came and I asked if he could snake it. But he just used a plunger. And flushed it a few times, seemed to be resolved. Later that day upon using the toilet myself this time, it wouldn't flush again. Had to call maintenance again, they came and I suggested again to use a snake, which he did and he tested the flush and it was fixed for the duration of our stay. I don't like whenever I discover small oversights like this because it leads me to question whether other things have been skipped over, like have the sheets, bedding been completely changed, shower and tub actually scrubbed? Then more than a few times our key card wouldn't work to open the door. Most of the time we had both room keys so we were able to enter one of the rooms, but one time we only took one room key with us, and it wouldn't work so we had to ask for help and at first the main key the gal had didn't work either, but she was able to use her main key on the other room door and let us in. She called for help and it was quickly resolved for that day. But the next day, once again the same issue with the same door, only I didn't bother, we just made sure to keep both room keys with us when leaving so we could enter thru the other door. And the rooms had a slight sour odor, as if former guests with pets had stayed. It just had a slight wet dog odor. But I didn't say anything because in our prior stay I had the same issue with odor and they offered to do some sort of spray to deodorize the room but it would require us to be out of the room for a couple of hours so I just dealt with it this time around. It would be nice if they updated the sofa bed and replaced the chairs that go with the desks. The sofa bed isn't comfortable to sit on, it feels like you're leaning forward with very little bottom and back support. The green swivel chair has a lot of stains on it. The black swivel chair is not that comfortable. And it would be great if they would offer a stairmaster machine as well as an option for people with handicap physical disabilities like a nu step recumbent bike. Those are just suggestions I know this isn't the Hyatt Regency or another higher end hotel. The breakfast was okay. My only request is to offer the bacon and the potatoes daily. We didn't access the pool this time around but it looked well kept. The hotel itself indoors and outdoors are well kept. Cleaning was around the clock, I was up late and still saw workers around the halls while I was getting ice, they were wiping things down. They even sprayed outdoors where there were dog feces, when we left it was there on the concrete outside and when we returned it had been sprayed and washed away. Other than these few minor issues with the toilet clogged and the room key I'd still come back. The staff was very friendly and accommodating during our entire stay. Plus I left my bag behind and I called and they said it was turned in so they held it for me so I went and picked it back up. Which is a very positive thing, because I left something at a different hotel chain before and when I called they claimed that nothing was found. So I was pleased that the staff was honest and turned it in. I would return and give another opportunity to hopefully see some improvements."

"Exquisite hotel in a very convenient location in Lacey. Overall quality is apparent at every corner. Rooms are well appointed. Really appreciate the number of available outlets in convenient locations for all the gear you need to charge. Fridge and microwave in room is nice. On the odd feature side, the windows are fixed and can't be opened... Also the bathroom door serves dual purpose for the closet and the bathroom. You cannot have privacy in the bathroom due to the gap. However it is not a huge negative. I appreciated the pull out table next to the bed so you can put your snacks or phone while in bed. The breakfast has good selection of standard items. Like eggs waffles fruits etc. Server Thess was super nice and courteous and made us feel like VIP. We will definitely stay here again next time we are in town. Highly recommended."

"Very pleased with our experience, it may have converted us from other hotel brands to stay in Hampton from now on. Breakfast was a great part of the experience, lots of options and tasty. Kids had waffles with whipped cream and m&m topping! Happy kids make traveling much easier"