Geek Squad

"Called and set up an appointment to drop off my phone to be fixed. Show up 3 days later for the appointment and geek squad told me to go to an Apple Store. Cool waste of time."

"Went to Best Buy Jantez Beach location have Total Tech Plan $199.99 for maintenance on electronics - That's waste of money! Save your money don't buy it. They do very little to anything when you bring in older laptops. Got text saying to back up data on cell phone and be prepared to give our Iphone login and passcode at appointment. When Geek Squad site says they shouldn't ask for that information. BUT doesn't let you tell them what device you have or WHAT PART YOU NEED. Waited 4 days for appointment. Traveled 40 minutes to Best Buy Gresham appointment as that was soonest available appointment. Got there Geek Squad Tech tells us they don't have the Battery for our Iphone and he has to order it. Will take 2 weeks to receive the part and they HAVE TO KEEP MY PHONE BECAUSE APPLE REQUIRES THEM TOO. I tell him it's not Apple Care Claim I'm paying for the Battery replacement. He says he still has to keep my Iphone for 2 weeks. We left, made appointment at Apple Store for the following day. Talk to Apple Store Technician he advertised NO Apple wouldn't require Best Buy to hold Iphone if it's NOT Apple Care Claim. Very disappointed by the overall service or lack thereof at Best Buy Geek Squad."

"Awesome service. The first guy at the desk couldn’t find a sooner appointment for me so he found someone else to assist me who got me in the next day. Upon picking up my phone the first guy apologized for not being able to assist me and was super polite. The dude who did find me a appointment and fixed my phone was very informative, great conversation, and even took time and tried to transfer my SIM card to another phone I had present to help me continue to use my phone service. It didn’t work but it was the thought that counts. These group of guys are awesome I’d recommend them to anyone!! If you have apple care they have awesome prices as well, they work fast and efficiently. Thanks again guys!!!"

"Waste of 200 dollars. I bought their total protection plan. Thought that it would be a good plan considering how much I use my computer. I bought a solid state drive and had them install it. When I got it back, my machine constantly blue screen crashed. They said to bring it back. I felt they should send a tech to fix the issue so I didn't have to bring it back and be with out it for several days again. They refused. So I did take it back. When I got it back this time, same crashes and my DVD drive no longer worked after they insisted they tested it thoroughly. I eventually had someone else fix my issues for far less then their total protection plan. Today I received an email saying they were about to bill me for thr next cycle and I called to cancel and complain. I asked if there was a chance for any sort of reimbursement. Didn't ask for a full refund and explained why I felt they should refund a portion of my payment. The person I spoke to said his name was Winn and said that since my plan was about to expire I was not entitled to anything. Completely disregarded my complaints that I addressed before when I picked up my computer the second time. This place cares very little about quality of work. I won't return and anyone who values their money should be weary as well."