Action Heating & Cooling

"I scheduled an appointment with Tonia. My appointment time was between 11am and 1 pm. The tech didn't arrive till 3pm. Then after being there 30mins saying I need tech support. Aren't you the tech? You are the company who installed my broiler. Then when the tech couldn't reach tech support by phone he tried telling my daughter it was nothing he could do. First, y'all didn't come within the schedule time. Secondly, never apologize for the inconvenience or even updated me on eta. Then didn't do anything and thought I was gonna pay just for you to show up. Tonia was rude as hell hanging up the phone on me for being frustrated about the unprofessional and disregard of my time. How dare you charg inh $169 plus $75 per hour when your tech didn't do anything. Do yourself a favor and don't book with this company. Save your time and money."

"Action Heating and Cooling replaced my furnace and A/C in 2019 and the A/C has never worked more than 6 weeks without them needing to come back and refill the coolant and or replace something. Once again summer is here and my A/C is blowing warm air. Choosing Action Heating and Cooling might was the worst vendor selection I have ever made."

"Thank you so much for coming today and installing my new furnace and ductwork and new thermostat! You guys were so amazing with restoring the heat back to my house! I love my new furnace I love my house that is warm again so thank you from the bottom of my heart for coming out today and replacing everything! Anyone that is looking for great service, friendly repair men who explain the ins and outs of your new new equipment and quality products I highly recommend using action Heating and cooling!"

"This was an emergency repair on New Year's morning, my furnace went out late Saturday New Year's Eve night and we woke up to a pretty chilly house, so after calling 211 then Energy assistance I was contacted by Mr. Alexis Liamas and he came right away and fixed the problem very quicky and made sure there wouldn't be any other issues he checked and cleaned some sensor that could've caused a problem later, so I really appreciate the thorough job and concern I was shown. Thank You for your service And Happy New Year. Ms. Margaret Davis"

"Had 2 tune-ups & some minor fixes (replaced humidifier controller, fan & radiator valve) of our home forced air furnace & rental property boiler this morning by Action Heating & Cooling. We appreciated Mike's availability with a few days notice to look at both the furnace & boiler this morning, as we specifically requested a steam boiler expert for our needs due to issues with generalists who aren't as familiar with single-pipe steam boilers. Talked with Tanya a few days ago to schedule it, and was told the $75 hourly rate for boiler work & tune-ups & the flat $129 fee for forced-air furnace tune-ups. Was charged both a flat $150 boiler tune-up fee & new $99 hourly rate (1 hour today) for the boiler tune-up that took 20 minutes & wasn't complete compared to the last tune-up with Action (just cleaned burners & raised pressuretroll this time-not recommended to increase pressure in our setup), didn't clean low-water cut-off probe or water sight glass. Verified that experts recommended against adding more water than needed, so didn't take his advice to flood the boiler with a 2 minute vs. 10 minute current low-water cut-off water refill delay due to system condensate water returning in about 5 minutes anyway. The white plastic drain-box was left off the furnace after the tune-up and we noticed about a gallon of water around it later that evening. Called the after hours number for service and didn't have a good experience with the operator-she didn't provide her name & told us we'd be billed for the trip to fix the leaking furnace. So much for the 30 day labor warranty guarantee we see on our invoice from a few hours earlier! We observed some contradictions in the advice we were given about steam boilers as well-we recommend finding another company or doing as much as possible yourself since steam boilers are a lost art these days and modern forced air furnaces can be problematic (if not put back properly) as today's drain leak shows. Update later tonight: Matt called back & stopped over to verify the leaking water was due to the drain not being clamped-we had put it back ourselves while waiting for him to arrive an hour or two so after calling. He was friendly, but also forgot something-flipping the power switch to the furnace back on when he left. We appreciated he remembered and called us about it later that evening."