Monro Auto Service and Tire Centers

"I normally dont leave reviews, especially bad ones but this was too shiesty. I took my truck in. (engine service light evap codes) paid for their diagnostic check. They told me the truck needed $1900 worth of work. 2 days later im talking to a coworker about it and he says "check your gas cap" and turns out it was loose and the very next day my service light went off and hasn't came back on since. That was 2 weeks ago."

"The service at this location is top notch. I have been bringing vehicles of different makes and models here since first moving to the area. They have never been anything less than professional and exceptionally talented technicians. Their customer service is always excellent."

"My girlfriend scheduled an appointment with Monroe for a flat tire to be replaced. She called on Monday and our appointment was for Saturday. When I came in to drop off the tire Friday evening I was told they hadn't ordered the tire yet. They got the tire done on Saturday but closed 30 minutes before the posted time. Got the tire Monday and it was inflated to 55 lbs. It was 25 pounds over inflated. Overall just really unimpressed by the customer service and won't be returning."

"Robert was so friendly and helped me select new all-weather tires. I was looking for feedback on a few different options I had researched in advance, and he shared is expertise. They also were able to order tires on a Thursday evening and install them the next day! I'm very pleased with the service I received and the friendliness of their staff."

"I really wanted to have better things to say, but here it is: The manager, Drew, started by giving me a hard time on the cost Tire Rack quoted for my tire install. Second, he complained about the number of tires he had in-store, as if it’s my fault he can’t find what I ordered. Next, my car was there for 6 hours, when I had been promised 3 hours tops over the phone by Robert. Furthermore, the whole facility needed a good clean- the office was filthy and run-down. But here’s the kicker: When I got my car back, the wipers were on, the seat was left so far forward I couldn’t get in, the interior smelled like marijuana, and my tire pressures were substantially off (see pic). I paid them to mount, balance, align and provide me with tire service. Is it too much to ask to get the pressures right? Should be 33 in the front and 32 in the rear. Which makes me wonder- did the wheel alignment I paid $130 for even get done? With the attention to detail I witnessed, I have no way of knowing. All-in-all, a pretty less-than-stellar experience. If they offer to make it right, I might consider returning, but otherwise, avoid."