Ruby Isle Auto

"I’ve had nothing but positive experiences with Ruby Isle Auto. The people, everyone there, are knowledgeable & considerate. The work done is complete and done carefully. They look after my car as if it were their own."

"For the most part I had a great and courteous experience they got me all the way together very affordable gave me a uber ride to pick my vehicle up when it was ready way better business than Velasquez Auto complete I really appreciate Ruby Isle Auto and will go back if need be I would recommend them over any other shop thank you!"

"horrible service I wouldn't recommend to anybody some of the employees are nice for sure that Jon guy takes forever on work he has had my truck for a period of six months and the problem still haven't gotten fixed and he charged me a nice decent amount of cash I had to take my truck to a dealership that is insane"

"I ordered my own parts thinking that I might do most of my own repairs. When seeing what was involved with replacing the headlamp, I scheduled this as well as bumper cover and fender liner replacement to be done at Ruby Isle Auto repair center which was recommended to me by the parts company. The cost for replacing just the headlamp assembly as quoted online was $262.50. Since the bumper is removed in the headlamp replacement process I asked for them to also change out the lower bumper cover and fender liners and to do this work I was given a verbal quote at the shop for $400 for all the work: headlamp, both fender liners, and lower bumper cover R2 and I provided the shop with all the needed parts. This was scheduled to be done on a Thursday and I had a 9am appointment, when I arrived at 2pm to get my vehicle nothing had been done and I was told they no longer had enough time to even change thie light that day. My options were to leave the car with them overnight or to come back the next day for a re=do, which is what I did. On day 2, when I went to pick up my vehicle and pay, they had some other work that they did that supposedly was found during the investigation process. I highly doubt that what they are claiming they found/did was actually damaged/fixed, but since I did have an insurance claim I gave them the opportunity to have this paid for by my insurance. I paid my share of the bill ($397.50) I was not informed at check out that the agreed upon work was not fully completed and found out when I got home that they did not replace the lower bumper cover as agreed for this price and noticed they also did extra damage to the upper bumper cover/grill when they did their work. Supposedly they did a diagnostic of my vehicle and all 4 tires stated low pressure due to the cold weather and this was also not addressed. Finally, there were dirty hand/fingerprints all over my white front bumber and fenders because they did not take the time to wipe down the vehicle as should be done upon completion of work. I would give them less than a star for overall professionalism. I have since started to do the work that was not done and could have easily at this point done the entire operation myself and saved myself the time, money and hassle of working with this company. Highly not recommended."

"Had a screw in my tire I called and they said they can help I drove there and they looked at the screw and they were able to patch it. Lady said it be like an hour. It was more like 30 min!!. I’m so coming back in future for tire service!."