Appliance Masters

"I purchased the newest top of the line, Consumer Report’s highest rated Maytag front loading washer with pedestal. With COVID customers buying all the stock and Whirlpool/Maytag at highest tilt, we waited a long time. When installed and used we were extremely pleased. However, in Spring of ‘21 we noticed no soap was entering the machine, but water was entering the dispenser. We called the store and they apologetically said we had to call Whirlpool, switched to Maytag, then finally an appointment date several weeks later. Diamond Appliance sent two technicians on May 7th for over two hours and they finally ordered a part. Part was installed, but not tested June 4th. Still had a problem. On June 21st another Diamond Tech came locked, but couldn’t unlock the door nor diagnose the problem. Called Ritzman who finally had Clay from Appliance Masters come to diagnose, identify the problem, correct the problem - no parts needed - and got the machine running 100 percent in an hour. Appliance Masters are professionals you can rely on!"

"THIS PLACE IS A SCAM! They absolutely are out to scam people. Seeing how bad their reviews are is not shocking. I did not call this company. My apartment building did. I made sure to be home in my studio apartment when he and the maintenance man were scheduled to show up. My dishwasher was, out of nowhere, not filling with water. Upon seeing I was home, the first thing the technician did was say "Oh, you're actually here." He did not have on a mask or ask if he should put one on. Now I'm not arguing for or against masks, but if you work for a company that can't be professional enough to put one on going from home to home out of respect for your customers what kind of company are you? He was abrupt and rude to me repeatedly during the brief encounter. This dishwasher was under warranty according to my building's office. Under a year old. The technician claimed that my 13 lb declawed cat got into the panel on the front of my dishwasher, removed it to chew on the wires, and then replaced the dishwasher panel again. The only space with access between the dishwasher and wall is a 1 1/2 inch by 1 1/2 inch space. It would be 100% impossible for my cats to do this damage, and there are no mice in my building. So what this technician said is absolutely not true. Now my building told me I would have to pay for him to come back and completely replace the dishwasher! Even though I was here and heard him say he would just have to get a part. (Which he claimed would take six weeks to get). So suddenly they said I would have to pay for a new dishwasher and the labor for the guy to install it. Insane. So I said no. I made my own phone calls. With some brief due diligence I learned that the part can be obtained within a week or two. I called Amana directly as well as some small appliance shops in the area. I told my building that I would get the part and handle the repair myself. Despite not wanting to even pay that because, again, it is an impossible thing what this tech claimed. A few days later I came home today to a $109 dollar labor bill taped to my door. I feel at the very least this company is trying to pull a scam to not replace the dishwasher/part/labor under warranty. Furthermore they may be doing these scams on a larger level with mine and a few other apartment buildings in the area. The proof is in the reviews. Do not trust or use this business."

"Repairman arrived about 15 minutes late to the scheduled repair window, better than many repair companies. He was very pleasant and the final bill was as originally quoted over the phone. Service call plus parts including 30 minutes of labor. There were no extra charges for travel time or labor. My only complaint is we were not updated on when the necessary parts had been received to schedule the final repair. A new dishwasher motor was installed. It's working fine so far..if problems develop will update review."

"To the owner of Appliance Masters, Inc. at 1583 S. 81 St. West Allis, WI, 53214: I am writing to voice with you how upset I am with your companies recent inspection on a washer at my house.  I filed to have someone come take a look at my machine through Maytag's website.  This began the terrible experiences.  After filing, I never received confirmation that someone was aware of my request.  I had the opportunity to schedule several weeks out, sadly none of this was relevant to the actual scheduling procedure.  I finally received an email several weeks later that someone would be able to come out on Feb 11th.  Great, I was excited to have this happen and we began to make plans for it (when my wife would be able to be home, kids coming/going to school, etc.).  The day before (feb 10th) is when the technician actually showed up.  This put us totally out of schedule and we had to make several phone calls to re-arrange what we previously planned.  The technician was at our house for 10 minutes.  The person literally opened the washer, moved the tub, and said he knew exactly what the issue was.  The technician was very nice, but did not leave us with any solid information.  I had one sticky note that had a hand written note (from my wife) of what the fix would cost us.  This is not a quote.  There was no information of who to ask if we wanted to move forward with the fix, or when any of this would transpire.  Several weeks go by and I receive an invoice in the mail for $109.30.  I called the number on the invoice to explain that I was not willing to pay this amount.  I never even saw a quote for fixing the machine.  When I said I would not pay this, the manager on the phone said "Fine, I'll send you to collections" and she hung up on me.  I called back a few minutes later and said that I understand they need to be paid, but I don't feel the service was worth over $100.  She explained that they couldn't get a hold of me because of a wrong phone number which was not their fault.  She finally said she would think about it and call me back.  1 week later, I received another invoice (and this time a quote) in the mail.  I called again to remind the manager that I was waiting for them to call me back and that the service was not worth this much money.  The manager continued to explain that they provide exceptional service and they charge all customers this much.  In the end, I conceded and paid the bill.  What upsets me the most is that I never even had the chance to find another service company to work with.  It is very obvious your manager does not want to keep you in business.  Please learn from the many bad reviews you have gotten and change the way you do business."

"Buyer beware!!! Filed a claim through Kitchenaid for a repair and was assigned appliance masters north. They came out and needed to order a part. Called back to check on the status and was told it’s usually a few months for that part. Fine. What’s not fine is calling back to check on the status after that time period and being told they’d check on the status and then wouldn’t call back. Called again, told the same thing. Called again and got voicemail, left message, no reply. And again. And again. And again. I suspect they forgot the order and decided to just ignore me. Finally got fed up and called Kitchenaid directly. They called appliance masters and someone answered right away. They told the lady from Kitchenaid that “they assumed we were getting a new fridge.” Of course they never called either me, my husband or Kitchenaid with that thought. They just ignored us. Pathetic. Own up to your mistakes, don’t just ignore your customer."