ASC1, Inc

"Jim came out to my restaurant, to look at my high temp dishwasher and my deli slicer. Dishwasher was beyond reasonable repair which I really appreciate the honest evaluation instead of adding bandaids to a machine on a constant basis like some previous service techs have done. And the slicer was fixed in minutes. I'm grateful there are still people in this industry like Jim. Thank you"

"I brought in a Backyard Pro 2 hp meat grinder. It's for personal use, ( I make raw cat food). This grinder was only about 3 years old but loud as hell! You needed ear plugs! Suddenly it started shorting out. I took it to ASC1 as a last resort and they told me the motor was going. Otherwise clean as a whistle! I was charged $200.00 for the diagnosis, which I thought was a bit steep! However., when I brought it home, I plugged it in and turned it on and it purred like a kitten! I was SHOCKED! Apparently it was faulty the day I bought it at Webstaurant! I don't know what they did, but its running better than when I bought it 3 years ago! The customer service was awesome. Very friendly!!! Pricy, but so far I don't have to scrap it and buy a new one!"

"ASC1 has not only come into our place of business and demanded payment for invoices that have already been paid, but now they have charged a credit card that was used on a previous invoice (that belongs to a different business that i own).... So not only are they double charging me, they are storing my credit card information - which they dont have permission to do. I have sent them a carbon of the check that they have cashed numerous times. Gerry Ludke and their office managers are extremely unprofessional! I wouldn't recommend this business to my worst enemy!!!"

"Have had them fix my walk in cooler, my pizza prep table, my old oven and install the new ovens i bought. If it has to do with hotside they are fine. Refrigeration they are utter garbage...twice they fixed my walkin only to actually cause the problem themselves (left slag in the drain). Today however during a busy day my walk in cooler died. I was fine with paying the extra money i needed it working. The tech incall refused to come out. Claimed he couldn't find any record of me as a customer, and didnt frel like going out today. Some of the worst customer service. The tech said he couldnt verify if i was a customer...well from here on out i never will be again that is for sure!"

"Where should I start. First of all it took TEN DAYS to fix. For a vendor like myself this is ten days without any vends coming in. Second after what I imagine was a brief diagnoses, it was determined I needed a 3 in 1 relay for my compressor. Easy fix right, no. 1.5 hours labor @100.00 an hour. And for the15.00 part, they charged me 100.00. Go any where BUT here is what I would suggest."