United States Postal Service

"The mail delivery seems to be fine, a few minor things here and there, but overall it seems decent. I has recently run into an issue, however, where I had been tracking a package and it shows that it had arrived at the, La Crosse Post Office. After waiting, I decided to call when it had been there for 2-days, wondering why it hasn't been delivered? When I called, it's answered by this extremely slow automated bot, first telling me about ordering Covid tests and then slowing listing some options. I just need to speak to someone, explain that a package had arrived there and inquire as to why it hasn't been delivered yet? Instead of that, it keeps going on with stupid options that don't fit or wanting some tracking numbers; I know where it is, but now I need to know why it isn't here. It won't connect me to an agent and then; it tells me it needs to hang up, in order to help others. For one, it's an automated bot and secondly; there is nothing about that system that I would ever consider, "help". I am just so sick of dealing with those automated services all the time and I would be willing to bet that, over half the people that are calling a place; they eventually need to actually speak to someone for any resolve. It's just ridiculous that it takes going through all these roundabout ways, just to try to gets a question answered! You know what I find strange is that, when looking at these, "Google reviews", there are 2 places that get quite a few reviews and many of which are bad reviews; those 2 places are the USPS and UPS located in, La Crosse. It's seems delivering packages is a difficult task around here."

"Called twice (first one got no response after 4 minutes of hold) to ask a question regarding parcel pickup. Lady who answered the phone was angry before she answered the phone, maybe because I called twice? I’m not sure. She got loud and hostile when asked about the possibility of parcel pickup. I told her to have a better day."

"4 stars for how minimally they investigate stolen mail. Other than that the employees in the office always do their job in a professional and polite way. They are very helpful over the phone or in the office question wise and they try to do what you ask. Every package I've shipped with them left and delivered fast. My experience when I had mail stolen or never even show up however, they would tell me it delivered and that's it. No real investigation."

"If I could go lower than one star, I would. After moving into my new apartment, I went TO THE POST OFFICE and did a change of address. I was living here for about a month and a half, and came home from working a twelve hour shift, to find a "vacant" marker on my mailbox. The fact that my apartment was vacant was news to me. Later on, I had a certified letter that was to be delivered from my bank, and I was out running errands when they had "attempted to deliver", so they left a note in my mailbox with my options to get the letter. Either make a special trip to the post office on one of the few business days I have off, or I could have it redelivered. I chose redelivery. I filled out their form, and put it in my mailbox. It sat there ignored for THREE DAYS before I had to fold it over the top of the mailbox, and close the lid on it. Finally, since I held their hand through the process, they picked up the form. Now, I have an outgoing letter for allergen and intolerance testing for my dog, and I rested it on the top, closed the lid so it would be exposed, and obvious that the letter was outgoing, and wasn't thinking much of it. Low and behold, they left the letter and didn't take it. Even with holding their hand on it again. Tell me why a mail carrier isn't checking for outgoing mail. That is quite literally, half of the job. Take mail that's going out, and leave mail that's coming in."

"If you come at the right time this Post Office won't be very busy. Normally between 9 and 10:30 a.m.. However, if you come right away when they open at 8:30 or between 11 and when they close it can be really busy and there can be long lines. But they try and open up as many windows as they can for how many people are. I never have a problem with the workers. They are always very happy to help and very pleasant to interact with. And they know a lot about the mail so if they can't answer it, probably no one can."