Watch Solutions

"Took my grandfather's Seiko here to be restored and was very happy with the service we got. Britta saw this watch and her face lit up, she is very knowledgeable and was very honest. I couldn't believe it was the same watch when I came to pick it up. Definitely recommend to anyone looking to have a watch repaired."

"Needed a battery for my watch called and asked if they had one in stock was told it would be about $90 just to buy the battery When you can buy them online for $20 ill pay more but to charge 4x as much just seems a bit ridiculous as soon as I told the lady, the price they are online you could tell she just wanted to get off the phone and said OK bye and hung up:( let’s not get greedy for a battery who knows maybe I would’ve went in and bought a battery and seen a watch I wanted instead, I’m writing this review and ordering a battery from Amazon. ——— to your reply I specifically asked you if that was just to buy the battery and you said yes you never said it was installation blah blah blah blah blah blah none of that and yes it’s a rechargeable battery and this rechargeable battery is $20 on Amazon delivered to my door part number MT 920. Regardless if you call it battery power cell or flux capacitor for that matter it makes no difference."

"Always have received great service from this business. The selection of watches offered very much match the style watches I like. I’ll usually see five or six in there that I really like versus maybe one I’ll see in other jewelry stores. Staff is awesome."

"Initially, I wish to express my deep regard and support for small businesses. Regrettably, my recent encounter with this repair service has been disheartening. The issue began when I sought to modify my pendant, fixed with an irremovable chain. I asked if they could craft two rings allowing for varied chain usage. A courteous lady quoted $60 each for the rings and an additional $60 for labor, totaling $180. Concerned about the cost, I requested they consult the jeweler about using my gold for the rings and awaited the final bill promised by week's end. Upon their call, they informed me the pendant was ready for pickup. However, I was handed an invoice totaling $250, surprising me as my gold hadn't been used. They offered to purchase 2 grams of my gold for $44, plus payment of $140 from my end. Despite my displeasure, I decided to quickly complete the deal, wanting to get my pendant and leave.To my disappointment, the chain loop was too small and I could not connect it to any chain. I returned and showed them another pendant with a large ring and asked them to made the same My pendant was originally made from rose and white gold. When I came to pick it up, my pendant was evenly plated with yellow gold. We didn't discuss this. I didn't ask for it. For me this is a very important thing and it was ruined at my own expense. They offered to fix it, but I didn’t want to leave the pendant a third time. I would advise against this repair service, particularly if you hold personal and precious items. Also, I had my watch battery replaced there, but after that I discovered that the watch was running 30 min behind each day. While it might be coincidental, I've decided to seek an alternative place for future jewelry repairs"

"Great customer service, very prompt response from the time we walked in the store to when we were greeted. Given an estimate on getting two watch batteries changed. Offered battery warranty and explained in detail."