Petville Pet Hotel

"We had a bad encounter today with a young mixed African-American woman who works here. She was aggressive when we informed her that we had no reservations and huffed and puffed like it was the most inconvenient thing in her life. She also started slamming doors and her demeanor was dark and angry. But the past three times I came, she was in an awful mood mostly coming from hating her job?The first two times we came, we passed it off as “having a bad day” but three times is too many in a row. We put our cat in her “cat cottage” and we noticed how they had the window open while it was 55 degrees out and raining. The room that my cat stayed in felt like a meat freezer. We left and came back shortly after finding other accommodation. A different receptionist was very nice and understanding that we didn’t feel comfortable with letting our cat stay here with the previous employee and in the freezing room. She then proceeded to give me the balance of a grand total of 24$, charging me for the whole day. I told her that I could only pay for the two hours that she was here, not for the whole day. That was when the mixed African-American employee w/the beady Lil eyes came in and said “No it’S sTiLl gOiNg tO bE 24$!”. I don’t even work here and I’m the one de-escalating her by explaining, “I will not be speaking with you because you are aggressive”. She continued to antagonize me and tell me its because I did not making a reservation (while there not being single cat inside the kennels). I’d be understanding if they had full kennels but to my surprise walking in, they were all empty. I then had to inform her again that I will not be speaking with you. The furious employee tried to walk into the cat room and say “WeLl it’S sTilL gOinG tO bE 24!”, then started slamming doors. I simply said “no” and refused to interact with a condescending person. The receptionist was kind enough to remove the amount because of what was witnessed with that aggressive employee."

"I’ve been using their service for about a year now and I’ve had very few, if any problems with them except a single employee. It’s a female African-American that just always seems miserable and aggressive. Our final straw was when we came in without a reservation and the employee acted like we were the cause of ALL her life problems from the day she was born. The cat cottages were freezing, probably 20 degrees cooler than the lobby because the fans were on and the windows were open…while it was raining. Another employee was more understanding with our concerns and helped, while the agitated worker was escalating the situation. Saw a “Hiring” sign in front but it seems that the wrong employee is still there. If you hate your job that much, why even stay? If you go into work expecting a miserable day you’re going to find every reason to think that and everyone will feel that radiating from you."

"My dogs always seem to come home exhausted, traumatized, and severally underweight. Sometimes I wonder if they're even feeding my dogs or giving my dog's food away to customers that pay to get food from them. Some employees seem unhappy. It also seems like they (employees) don't stick around too long. I'd really like to know the deal with this place. Location is the only reason why to take my dogs here, but I can't leave them too long because they wouldn't last long. I also never get to see where the put my dogs."

"Our 1 year old Brittany got to vacation at the Petville Hotel for the first time. I think he enjoyed it. Our two previous dogs always had a good time there"

"We've had 2 experience with Petville so far, Grooming and Daycare. Both experience were great. Grooming was excellent, our pup looked so clean and refreshed. Groomer called and notified us of a delay, which moved our appt to another timeslot WELL AHEAD of time which helped us plan the rest of our day. Daycare was also great, we can tell our pup had fun and made a new BFF best fur friend. Ciera is very sweet and really excel in customer service. We have to give her props."