VCA Yorba Regional Animal Hospital

"Brought in our twelve year old family dog which had passed. Had the pleasure of dealing with Cassandra the reception. So heartless went right to asking about the payment and cremation cost 5 minutes after stepping in. Have you ever heard of grieving and being human. Terrible lady with a black heart. Treat people how you want to be treated..."

"Last week my family made the hard decision to euthanize our family dog after almost having her for 15 years. It was the hardest decision we’ve ever had to make and one that doesn’t come lightly. Unfortunately, my parents were out of town and so that left me and my brother with the responsibility of having to do it all on our own. When we brought our dog in, immediately the staff was incredibly empathetic and walked us through every little detail of the process with such patience and made us feel so comfortable, knowing we were making the right call. The staff gave us as much time as we wanted in our final moments with our sweet girl, never rushing to give the room up to another patient. We had all the time in the world and it felt evident. When we decided we were ready, Dr. Tateyama came in and asked if we had ever been present when putting a pet down, which we had not before. He calmed us and told us everything that could happen and that every reaction was completely natural and normal, reassuring us that he would be present every step of the way. When she passed peacefully, the staff asked if we wanted her to be taken or if we wanted to have more time. Again, never prying and always leading with patience and compassion. This morning, my family opened a card that was from Dr. Tateyama, which he had hand-written and mailed to our home, stating his deepest condolences with losing a family pet and reiterating that our decision was hard, but one made out of love. My family and I are blown away with the incredible care and love from the staff of this hospital and we would recommend this establishment to anyone who wants to be taken care of, as well as their pet. I promise you are in good hands here. I just want to thank the staff on behalf of my entire family for the care, compassion, and love shown to us throughout the entire process. You are all exceptional and we are so immensely grateful."

"Our Lab came in with facial swelling after camping. We thought it was a bee sting but the swelling persisted for 3 weeks. We went into the office 4-5 times. Prednisone would help swelling but when meds stopped swelling came back. Doctors were stumped and had no answers until a smart one referred us to Advanced Vet Specialists in Tustin. Our dog had a CT scan the next day which revealed an abcess. He had surgery the day after and stayed overnight. His face sliced open with several stitches and a drain! Culture revealed STAPH. Our dog could’ve died!! One of out last visits at Yorba, vet said oh leave it wait and watch. Next day swelling traveled up to our dog’s eye. That eve, we were finally referred to AVS Tustin (they are wonderful and saved our dog’s life). $7500 later, We are still dealing with constant meds and have to empty his drain daily.. horrible experience!! My dog will never go to Yorba again! UPDATE: 3 weeks later after surgery and a complaint with the Veternary Medical Board, Yorba Regional is calling asking how our dog is doing..Seriously?! No thank you."

"A sincere thank you to the entire staff for your loving care of Dexter in the last weeks of his life. Dexter spent many weeks in Luxury Boarding and was always treated with love and care over the many years. He had a long life of 13.8 years thanks to the good care. Thank you to Dr Tatyama for your skill and years of care - thank you to the staff at the boarding kennel for giving him so much love and attention during his stays (you know who you are) and a special thank you to Dr. Geiger who supported me through his last days. RIP Dexter"

"Our little Bella rolled her ankle at 10 o’clock at night! She was yelping so bad and holding her paw up. We knew we had to take her in right away. I was worried that it was broken. I read reviews on other emergency vets and was terrified. We took Bella here based off of reviews and location. We soon realized that this is where we took our Chico over a year ago to be put down. They offered a good price for that procedure, a paw print keepsake and personalized box for the ashes. They were amazing then and tonight was no different. Dr. Forsberg was fantastic. She’s knowledgeable, caring and explains everything very clearly. Turns out it’s just a sprain. Monica explained the bill clearly, it was reasonable and she was very personable. We didn’t feel pressured to add on anything extra. We are leaving with peace of mind and a plan. Thank you for being there for us through the last day for our Chico and for giving us great news for our baby Bella. We really appreciate you all. Thanks again."