Anaheim Animal Care & Pet Hospital

"I want to express my disappointment with the recent experience I encountered at Anaheim Animal Care, where I have been a customer for a considerable period. Having over 15 years of experience in managing positions with large corporations (PIMCO, Irvine Co, etc) I have always prioritized the importance of Customer Service. Unfortunately, my recent visit to Anaheim Animal Care has left me with significant concerns about the level of service provided. Upon arriving behind schedule due to unforeseen weather conditions and attending to my dogs specific needs I was surprised to be immediately informed of an $11 late fee. While I understand and respect policies regarding late fees, I expected a certain level of understanding, especially considering the unique circumstances surrounding my visit which involved a blind and anxious dog and challenging weather conditions (heavy rains flooding, accidents and road construction ) Furthermore, when I sought to discuss this matter with a specific manager (Evelyn)the girl who answered the phone asked, “ May I ask who’s calling? “ And I replied, “it’s Raquella.” She continued, “OK just a minute.” but then (to my amazement-haha) another manager gets on the phone and informs me that she was unavailable. The lack of accessibility to address concerns is disconcerting, particularly when it involves an issue that could potentially affect the well-being of the animals under your care. My disappointment is further heightened and compounded by the managers (not Evelyn), apparently lack of flexibility in waving the late fee. This is a discretionary action well within the purview of a capable manager. If however, the managers inability to do so stems from lack of knowledge, it underscores the need for training to ensure proficiency in such basic managerial task. This incident has led me to question the Customer Service standards at Anaheim Animal Care. The prioritization of an $11 late fee over the satisfaction and loyalty of long-standing customers is absurd. In Orange County, there is a substantial number of veterinarian offices, totaling over 1000 providing pet owners with a plethora of choices. It is crucial to select a Veterinary facility where both you and your pet can expect positive and compassionate treatment. Regrettably my personal experience along with many others has indicated instances of negative treatment at Anaheim Animal Care. **I strongly discourage, bringing your pet to Anaheim Animal Care, especially if you prioritize the well-being of your pets. Anaheim Animal Care and Pet Hospitals primary focus is on financial transactions, rather than the genuine care and welfare of the animals entrusted to them.** (just like many other reviews state) I've made the firm decision not to return to Anaheim Animal Care, and as a result, they lost 3 clients that day — me and my dog, my daughter and her dog, and my boyfriend and his two dogs. ‼️MY REPLY TO THE BUSINESS OWNERS RESPONSE‼️ I value your response, but you seem to have missed the crux of my concern. My issue does not revolve around your billing transparency, or lack there of. Instead it pertains to the level of customer service provided at that appointment. In your response, you suggest reaching out for further contact, but you failed to specify whom I should contact with regarding these matters. Am I expected to call the receptionist who most likely is not aware of the situation to regain my business?! Clarification on the appropriate contact person would be appreciated. Also your response (owners response) characterized by its vagueness and lack of specific details gives the impression of insincerity. AND it further exemplifies the subpar Customer Service experience I’ve encountered here. It is imperative to maintain a standard of respect, assistance, and professionalism, aspects that were regrettably deficient during my visit and echoed in the reviews and complaints shared by other patrons."

"PLEASE DONT BRING YOUR PET HERE. I took my dog because a dog had bit him but before I had took him he could still run, bite , and even jump but after I took my dog he came back really weak he couldn’t walk anymore, and later i took him to another vet because my baby was dying and a couple minutes later he came out to be diseased. So please if you really really love ur pets and if they are injured don’t take them here take them somewhere else or else they will pass away the same day. Worst service ever"

"Hello. I am writing this review to advise anyone reading to please avoid bringing your older pets here or they will end up dead. The Dr. here informed my mother that her cat needed dental work, and so my mother decided to listen to the recommendations. We brought Mr.kitty to his scheduled appointment and when we got him back later in the day he looked horrible. They removed most of his teeth and he could not eat anymore. We called the office and informed them that he couldn't eat and they just told us it was normal. We knew that was definitely not normal, so my mother spent the week trying to nurse and feed her kitty to health but unfortunately due to the lack of food we believe he had a heart attack or other cardiac issue. My mother trusted these people with her precious cat and paid them over $2500 just for them to give him a death sentence. AGAIN PLEASE AVOID THIS PLACE IF YOU LOVE YOUR PETS!!."

"Worst service now… All this place cares about now is money. Their prices back in the day used to be reasonable but now it’s either doubled or tripled. A teeth cleaning used to be $350 and now it’s $750. If you’re late to your appointment they’ll charge you a fee. It’s best to take your pet elsewhere."

"My family has been bringing our fur babies here for a really long time. I can say that the Doctors and vet techs are very friendly and have taken very good care of our pets. We recently had our dogs teeth cleaned and they did such a great job!!! The doctor even went the extra mile and wrote personal note about my dog and what she needed to get done along with detailed after care instructions. I knew that the people working here were great but this definitely confirms that they are amazing people who actually care about their patients!!! Thank you so much Dr. Tina Madan and all of the staff that works here my family appreciates you so much!!!"